Service Portfolio Architect

Service Portfolio Architect – Managed Print & Document Services

Location: Reading, Nottingham or Manchester (hybrid working out of one of these locations)

Salary: £70,000 – £80,000 + £6,000 Car Allowance

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more

Shape the Future of Managed Print & Document Services

We are looking for a commercially minded and technically strong Service Portfolio Architect to join a growing team focused on Managed Print & Document Services (MPDS). This is a high-impact opportunity for someone who enjoys blending solution architecture, bid leadership, and product ownership within a customer-focused environment.

In this role, you will act as the technical authority across pre-sales engagements, complex tenders, and service portfolio development. You’ll play a key role in evolving traditional Managed Print Services into broader document-centric solutions covering workflow automation, document capture, governance, and lifecycle management.

Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

What You’ll Be Doing: Service Portfolio Architect

Pre-Sales & Solution Architecture

• Lead discovery sessions to understand customer document environments, print estates, workflows, and operational challenges.
• Design scalable, commercially viable Managed Print & Document Services solutions.
• Act as the technical authority across solution design, ensuring services are deliverable and aligned to operational capability.
• Support customer-facing engagements and provide technical leadership during solution discussions.

Tender & Bid Leadership

• Own end-to-end solution responses for complex tenders and competitive bids.
• Develop technical solution narratives, service governance models, costing assumptions, and risk frameworks.
• Collaborate with Commercial, Finance, Service Delivery, and Sales teams to produce high-quality, compliant submissions.
• Lead internal governance and solution assurance reviews prior to submission.
• Support customer presentations, clarifications, and negotiation activity.

Service Portfolio Ownership

• Help define and evolve Managed Print & Document Services offerings.
• Identify opportunities to expand services into document workflow, automation, capture, and information governance.
• Work with internal teams and technology partners to develop repeatable, scalable service components.
• Ensure service propositions are clearly packaged, commercially viable, and aligned to market demand.

What We’re Looking For: Service Portfolio Architect

Essential Experience

• Strong experience and knowledge with vendors such as PaperCut and Tungsten, or similar technologies.
• Strong background in Managed Print Services, Document Management, or related service environments.
• Experience leading pre-sales solution design and complex tender responses.
• Proven ability to work across technical, commercial, and operational stakeholders.
• Strong customer-facing communication and presentation skills.
• Experience producing structured proposals, governance frameworks, and solution documentation.
• Commercial awareness with exposure to costing, pricing assumptions, and risk management.
• Exposure to public sector or regulated industry tenders.
• Ability to operate in deadline-driven bid environments.

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is training@xma.co.uk, we will be happy to action your requests.

Keywords: MPS, Managed Print Services, Document Management Systems, Pre-sales Architect, Service Portfolio Architect, Solutions Architect, Tender Management, Bid Management, Pre-sales, Solution Design, Workflow automation.