Digital Support Champion Apprentice
We're offering an exciting Level 3 Digital Support Technician Apprenticeship opportunity for someone passionate about technology and helping others. This Apprenticeship combines hands-on IT support experience with formal learning, providing comprehensive training in technical support within the enterprise software environment.
Role
- Provide first-line technical support via phone, email, and ticketing system
- Troubleshoot user issues with our ERP software, Microsoft Office, and business applications
- Assist users with password resets, account access, and basic system navigation
- Support hardware setup including computers, printers, and mobile devices
- Escalate complex technical issues to senior support engineers
- Assist with user onboarding and software training sessions
- Monitor system alerts and perform basic maintenance tasks
Training
- Following successful completion of the apprenticeship a full time role will be available with further opportunity to work towards a Professional Level 6 Programme
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday - Friday, Shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 14th November 2025
- Start Date
- Monday, 17th November 2025
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
XMP SAAS LIMITED
We are a growing SaaS company specializing in enterprise resource planning (ERP) solutions that help businesses streamline operations, improve efficiency, and drive growth. Our cloud-based platform serves mid-market and enterprise clients across various industries.
- Company
- XMP SAAS LIMITED
- Location
- The Crown Offices, The Crown, Martley, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,500 a year
- Posted
- Company
- XMP SAAS LIMITED
- Location
- The Crown Offices, The Crown, Martley, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £19,500 a year
- Posted