Systems Administrator

Systems Administrator
Full-time / Permanent
Staffordshire
£26,230 + eligibility for annual company performance bonus

Systems, Data & Innovation. Helping Business Work Smarter.

Are you an organised and analytical administrator with an interest in systems, technology and finding better ways of working?

We're looking for a Systems Administrator to join our Commercial team, supporting the management, development and continuous improvement of internal systems and technology.

This is a varied role combining administration, data management, system support and innovation. You'll work closely with colleagues across the business, helping ensure systems operate efficiently, data remains accurate and new technology and processes are successfully implemented.

You'll also have the opportunity to work alongside external system providers, contribute to automation projects and help identify opportunities to reduce manual processes and improve efficiency.

This would suit someone who enjoys solving problems, learning new systems and getting to the bottom of how things work.
Key Responsibilities

• Producing month-end performance and statistical reports for clients.
• Managing users and access across our internal systems.
• Investigating and resolving system, upload, return and payment file issues.
• Supporting the end-to-end client onboarding process and attending client inception meetings.
• Managing the Systems inbox and ensuring queries are responded to within our 48-hour SLA.
• Working with our CRM and other technology partners to understand system updates and identify opportunities for improvement.
• Reviewing workflows and processes to identify inefficiencies, reduce manual work and improve accuracy.
• Supporting automation projects and helping ensure our clients are making the most effective use of our systems.
• Managing and supporting technology add-ons and tools,
• Supporting the implementation and integration of new systems, technologies and business projects.
• Carrying out regular data cleansing and system reviews to maintain data quality and system efficiency.
• Supporting the development and enhancement of system queries.
• Creating process maps, documentation and training materials to support business continuity.
• Helping to identify new automation opportunities and digital tools that could benefit the business.
• Working collaboratively with the Head of Performance and Senior Performance Administrator on system-related projects and wider digital transformation.
• Keeping up to date with emerging technologies and helping us stay ahead of the curve.

Desired Skills and Experience

We're looking for someone who is organised, inquisitive and solution-focused, with a genuine interest in systems and continuous improvement.

You'll ideally have:

• At least 12 months' experience in a similar administration role.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• A high level of attention to detail.
• A logical and analytical approach to problem-solving.
• The confidence to work with colleagues, clients and external partners at all levels.
• The ability to work independently while also being a strong team player.
• A willingness to learn, challenge existing processes and look for better ways of working.

Benefits

You'll be joining a collaborative team where your ideas and contribution can make a genuine difference. This is an opportunity to develop your systems expertise, work with a range of technology and play an important part in improving the way we deliver services to our clients.

Our benefits include:

• £26,230 annual salary
• Eligibility for an annual company performance-based bonus
• 25 days' annual leave, plus bank holidays
• Company-wide office shutdown between Christmas and New Year
• Company pension scheme
• Social events throughout the year
• Company sick pay scheme
• Workplace mental health initiative

If you're ready to take the next step in your career, we'd love to hear from you. Please apply now or get in touch with Jo Thompson - for more information.
Feel free to contact me directly with any questions about the role or the recruitment process.

Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.