2nd/3rd Line Support Engineer

2nd / 3rd Line Support Engineer (MSP)

Location: Basingstoke

Salary: £38,000 – £45,000 per annum

We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team.

This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.

The Role

• Providing high-quality technical support remotely and onsite
• Acting as an escalation point for complex support issues
• Delivering infrastructure and cloud projects from design through to implementation
• Configure, support, and maintain networks and firewalls
• Working closely with customers to understand technical challenges and provide effective solutions
• Carrying out site visits, system upgrades, and planned maintenance
• Producing clear technical documentation and handovers

Required Experience & Skills

• Proven experience in a 2nd / 3rd Line role within an MSP
• Strong background supporting Windows Server and Microsoft 365 environments
• Experience with virtualisation technologies (VMware and/or Hyper-V)
• Solid understanding of networking and security, including firewalls and VPNs
• Familiarity with backup and business continuity solutions
• Confident communicator with excellent customer-facing skills
• Ability to manage multiple priorities and work effectively under pressure
• Full UK driving licence