Service Desk Analyst - Coventry

Service Desk Engineer | Coventry | £25,000–£30,000

You’ll be the first point of contact for users, resolving IT issues, logging requests, and delivering a high standard of support that keeps day-to-day operations running smoothly. You’ll work in a collaborative, fast-paced environment with exposure to a broad range of technologies and a clear progression route.

Main Duties of the Role

• Providing 1st/2nd line IT support to users across the UK
• Troubleshooting issues across Windows, Microsoft 365, networking, and hardware
• Escalating more complex issues to senior engineers when required
• Contributing to consistently high service and user satisfaction levels

Your Skills and Experience

• 2 years’+ experience in an IT role
• Strong understanding of Windows desktop environments and Microsoft 365
• A confident communicator who enjoys problem-solving and learning new technologies
• Full UK driving licence