IT Support and Systems Administrator

Our client has created a new role for an experienced IT Support & Systems Administrator to work closely with the IT Manager. This hands-on role focuses on helping colleagues with everyday IT needs while also supporting wider IT projects. If you’re looking for your next step, combining support, project work, and systems administration we’d love to hear from you.

Duties to Include:

• Provide front line support and escalation for IT queries for around 70 employees
• Triage incoming tickets in Jira
• Support Outlook, Sharepoint, One Drive, Office apps to achieve business requirements
• Assist the IT manager with cyber security tasks
• Become a super user for Epicor
• Assist with IT procurement
• Support telephony infrastructure

Experience/Skills Required:

• Strong experience in a hands on IT Technician/Engineer/Support role (ideally in a SME environment)
• Practical experience with helpdesk tools eg Jira, ServiceNow
• Strong working knowledge of Windows Server, Windows 11, Active Directory
• Good experience with Microsoft 365 (including SharePoint/One Drive )
• Solid networking knowledge: VPN, firewalls, WAN/LAN troubleshooting
• Broad understanding of IT systems: hardware, software, user support
• Excellent organisational skills

Hours of Work:

Monday - Thursday - 08.00am - 4.30pm Friday - 8.00am - 1.00pm

Benefits:

25 days holiday plus bank holidays Company life insurance X 6 times Pension 5% Income protection after 3 years service

If you have not received a response within 5 working days, unfortunately your application has been unsuccessful. Xpert Resourcing Ltd is acting as an Employment Agency for this Permanent vacancy.