IT Support Team Lead

IT Support Team Lead – Financial Services – Up to £35k + Benefits (Altrincham)

Xpertise Recruitment is looking for an IT Support Team Lead to join a growing organisation based in Altrincham. This is a key role where you'll lead a small, high-performing team.

Why should you want to join?

• Join a business that invests heavily in its people and promotes a culture of delivery, effectiveness, and continual improvement.
• Remain hands-on whilst gaining leadership experience (70/30 split)
• Lead a support team, helping shape a high-performing and motivated technical function.
• Take ownership of both day-to-day operations and wider improvement projects.
• Work from a great office location in Altrincham with free parking and strong public transport links.
• Benefit from a competitive salary, strong pension, and a range of additional perks.

What will you be doing?

• Leading the IT support function, ensuring exceptional customer service standards are maintained and continually improved.
• Overseeing first and second-line support across desktop, software, and initial infrastructure issues.
• Collaborating with the security team to maintain best practices.
• Planning and delivering end-user computing projects, upgrades, and improvements.

Skills & Experience Required

• Previous experience working within an IT support environment, with a track record of leading a successful team.
• Strong understanding of Microsoft-based infrastructure and general networking.
• Excellent communication skills and the ability to build strong interdepartmental relationships.
• A confident, motivated approach with the ability to manage workloads, multitask, and work well under pressure.

Location: Altrincham

Salary: Up to £35k + Excellent Benefits

For more information, job specs, or an initial conversation, please apply with an updated CV.