Information Communication Technician Apprentice
Mazak is seeking a motivated ICT Apprentice to join its internal IT team. This is a great opportunity for someone passionate about technology to build a career in IT while gaining hands‐on experience in a large, fast‐paced engineering environment, supporting staff with hardware, software and cloud systems.
Role
The apprentice will work as part of Mazak’s internal IT team. This role will support internal users across the business and help maintain continuity of IT services. The apprentice will gain hands‐on experience supporting hardware, software and cloud‐based systems within a large global engineering organisation.
Key responsibilities will include:
- Providing first‐line IT support to internal users across the business
- Troubleshooting hardware, software and connectivity issues
- Assisting with the setup, configuration and maintenance of laptops, PCs and peripherals
- Supporting cloud‐based systems, user accounts and access permissions
- Logging, tracking and resolving IT support tickets
- Helping maintain system documentation and asset records
Training
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
Knowledge areas include:
- Hardware and networking
- Software and security
- ICT administration
Opportunity to be considered for full-time role or opportunity to progress to a higher-level or degree level apprenticeship for the right individual.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday to Friday 09:00 - 17:00
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Friday, 10th April 2026
- Start Date
- Tuesday, 5th May 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Helpful attitude
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
- ICT GCSE, grade 4 (Desired)
- Computer Science A Level, grade c (Desired)
- ICT/Computer Science BTEC, grade Merit (Desired)