IT Support Engineer

Hinckley (Hybrid working available)?? Full time, Permanent

Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other.

We pride ourselves on offering a bespoke, high-end experience, enhanced by our innovative, market-leading technology that empowers customers to track every step of their property journey in real time. Our service is further enriched by the expertise of our professional, dedicated local estate agents.

At Yopa, we believe that our success is built on the foundation of our culture and underpinned by our shared company values: Care deeply, do the right thing, execute with excellence and be frank and fearless.

We are looking for a proactive IT Support Engineer to join our growing team. This is an excellent opportunity to play a key role in maintaining and improving our IT infrastructure, supporting colleagues across the business, and contributing to a high performing IT function.

Working closely with the IT Manager, you will provide hands on technical support, help drive system reliability, and ensure a seamless user experience across all technology platforms. You will also be instrumental in onboarding new employees, ensuring they have the tools and access needed from day one.

If you enjoy solving problems, working with modern technologies, and delivering excellent service, this role offers strong development opportunities within a supportive, forward thinking environment.

• Provide first line and second line support for Microsoft 365, collaboration tools, and business systems

• Diagnose and resolve hardware, software, and network issues both remotely and in person

• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals

• Manage user accounts, permissions, and access via Active Directory and Entra ID

• Support employee onboarding and offboarding, including device setup and secure deactivation

• Manage and prioritise IT helpdesk tickets to ensure timely resolution

• Maintain accurate IT asset records and manage equipment stock levels

• Create and update technical documentation and knowledge base articles

• Escalate complex issues where required and communicate effectively with stakeholders

• Support IT security best practices and ensure compliance in all activities

• Assist with system access checks for AWS environments to support business continuity

You will bring a strong technical foundation combined with excellent communication skills and a genuine passion for delivering high quality IT support.

• Proven experience in an IT support or helpdesk environment

• Strong troubleshooting skills across hardware, software, and networks

• Experience with Windows 10/11, Microsoft 365, Azure, and Active Directory / Entra ID

• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)

• Experience managing user accounts, permissions, and device provisioning

• Experience supporting onboarding and offboarding processes

• Strong organisational skills and attention to detail

• Ability to work both independently and collaboratively

• A proactive, solutions focused approach with a commitment to excellent service

• Experience with Microsoft Intune

• Exposure to AWS or other cloud platforms

• Knowledge of virtualisation technologies (VMware or Hyper V)

• Experience supporting hybrid or remote working environments

• Familiarity with Cisco Meraki networking

• Experience with IT ticketing systems and asset management tools

• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications

• Annual salary circa £28-30k

• Participation into Company Short-Term Incentive Plan (10%)

• Dedicated training and development

• Service discounts - for you your family and friends!

• Sickness & mental health support - to provide you with peace of mind

• Refer-a-friend bonus scheme - if you recommend us as a place to work

• Hybrid working - to support flexibility

• Wellbeing discounts - across food, retail and travel

• Generous holiday allowance - to switch off and relax

• Performance bonus' - to increase earning potential

• Company socials - to get away from the everyday and celebrate our successes

Good luck!