Deputy Practice Manager
Job summary
Yarm Medical Practice are looking for an enthusiastic and forward -thinking Deputy Practice Manager to join their friendly and proactive Practice Team.
We are looking for a Manager to lead and inspire the team, to work towards improving Practice efficiencies and enhancing the patient experience.
There is a high level of expectation within this role and so the candidate must be confident at making a real impact.
Main duties of the job
We are looking for a Deputy Practice Manager to independently manage and co-ordinate all aspects of the day-to-day functionality, focusing on motivating and managing staff, patient services, premises compliance as well as optimising efficiencies to ensure the organisation achieves its long-term strategic objectives in a safe and effective environment.
About us
We are a premises-owning, six Partner, training practice with a growing list size, currently around 15,000. We have two Salaried GPs, a Clinical Pharmacist, one Advanced Care Practitioners, two Nurse Practitioners, three Practice Nurses, one Nursing Associate, one Healthcare Assistants, two GP Assistants and a strong close-knit administrative team providing clinical support.
As well as the Practice staff, patients can also access additional roles including Social Prescribers, Adult Mental Health Workers, Physicians Associate and First Contact Practitioners through BYTES Primary Care Network.
We have a strong reputation as a teaching and training Practice. We share our passion for Primary Care through providing placements for sixth form students, teaching medical students, allied health professionals and GP Registrars. Each week we provide "clinical huddle" as well as "lunch and learn" for all staff, where we have covered topic areas such as menopause, dementia awareness and self-defense.
We are strongly embedded in our local community. Over the last few years, we have participated in Yarm Fun Run, organised and held community public health awareness days (for cancers and CPR training), and held Open Days for school students interested in a medical career.
Job description
Job responsibilities
The Deputy Practice Manager will be responsible for:
a. Overseeing the day-to-day running and efficiencies of the organisation, ensuring staff achieve their primary responsibilities
b. HR responsibility of all clinical and administrative staff
c. Direct line management of staff
d. Managing the recruitment and retention of staff; [develop, implement and embed an effective succession plan]
e. Ensuring that all staff undertake a robust induction process, including Practice staff and PCN staff
f. Establishing, reviewing and regularly updating job descriptions and person specifications [ensuring all staff are legally and gainfully employed]
g. Developing, implementing and embedding an effective staff appraisal process
h. Implementing effective systems for the resolution of disciplinary and grievance issues
i. Maintaining an effective overview of and ensuring compliance with HR legislation
j. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
k. Coordinating the reviewing and updating of all organisation policies and procedures
l. Adopting a strategic approach to the management of all patient services matters including complaints
m. Developing, implementing and embedding an effective communication strategy (internal and external)
n. Ensuring the organisation maintains compliance with its NHS contractual obligations
o. Actively encouraging and promoting the use of patient online services
p. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis
q. Maintaining the organisation and NHS choices websites
r. Liaising at external meetings as required
s. Marketing the practice appropriately
t. Managing/supporting the management of the Patient Participation Group
u. Effectively managing / supporting the management of all complaints in line with current legislation and guidance
v. Coordinating management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training
w. Ensuring compliance with IT security and IG
Person Specification
Experience
- Experience of working with the general public
- Experience of HR skills
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- NHS/primary care general practice experience
- Relevant health and safety experience
Qualifications
- Leadership and / or management qualifications
- Good standard of education with excellent literacy and numeracy skills.
- Healthcare or business qualification
Knowledge and skills
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Clinical system user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Yarm Medical Practice
Address
Yarm Medical Centre
1 Worsall Road
Yarm
Cleveland
TS15 9DD
United Kingdom
Employer's website
https://www.yarmmedicalpractice.nhs.uk/