Experienced GP Receptionist / Administrator
Job summary
Yellow Practice is looking for an experienced, friendly and confident GP Receptionist / Administrator to join our small and supportive team in Walton-on-Thames.
We are specifically looking for someone with previous GP practice experience who is confident using EMIS Web and Accurx. Experience using X-on/Surgery Connect would be an advantage.
This is a busy patient-facing role requiring excellent communication, organisation and IT skills. The successful candidate will deal with patients by telephone and face to face, manage appointments, process patient requests and support clinicians and colleagues with day-to-day administration.
We are looking for someone who understands the demands of GP reception, can prioritise competing requests, maintain confidentiality and recognise when concerns need to be escalated to the clinical team.
This is a part-time position. The exact working pattern can be discussed with the successful candidate.
Main duties of the job
The post holder will provide reception and administrative support to patients, clinicians and the wider practice team.
Duties will include managing the reception desk, answering telephone calls, booking, cancelling and amending appointments using EMIS Web, processing patient enquiries and directing requests appropriately.
The post holder will use Accurx for patient communication and practice workflows, maintain accurate patient records and process administrative tasks, correspondence, referrals, recalls and follow-up.
They will support clinicians with administrative requests and ensure information is recorded accurately and directed to the appropriate member of the team.
The role requires the ability to recognise urgent or concerning patient requests and escalate these appropriately in accordance with practice procedures.
The successful candidate will maintain confidentiality, communicate professionally and work flexibly with colleagues to support the safe and efficient running of the practice.
About us
Yellow Practice is a friendly NHS GP practice based in Walton-on-Thames, Surrey.
We are a small team providing primary care services to our local community. We work closely together and value kindness, reliability, good communication and teamwork.
Our reception team is central to the safe and effective running of the practice and is often the first point of contact for our patients. We therefore value receptionists who are approachable and helpful while also being organised, accurate and able to manage competing demands.
We use EMIS Web as our clinical system, Accurx for patient communication and digital workflows, and X-on/Surgery Connect for our telephone system.
We are looking for an experienced GP receptionist who can become an effective member of our team quickly and who understands the importance of patient confidentiality, safe care navigation and appropriate escalation of clinical concerns.
Job description
Job responsibilities
The GP Receptionist / Administrator is an important member of the practice team and is often the first point of contact for patients.
The post holder will provide a professional, efficient and helpful reception and administrative service. Duties will include answering telephone calls, managing the reception desk, booking and amending appointments, processing patient requests and maintaining accurate records using EMIS Web.
The post holder will use Accurx for patient communication and digital workflows and will support referrals, recalls, correspondence, scanning and other administrative processes.
They must be able to recognise requests requiring urgent attention and escalate these appropriately to the clinical team.
The successful candidate will work closely with GPs and other members of the practice team, maintain patient confidentiality and follow practice policies and procedures.
Previous GP reception experience and confidence using EMIS Web and Accurx are essential.
Person Specification
Qualifications
- Good standard of general education, including English and Maths or equivalent.
- Good written and spoken English.
- Good IT and keyboard skills.
- Evidence of training or experience relevant to GP reception and administration.
- Willingness to undertake mandatory practice training and ongoing professional development.
- Qualification in administration, business administration, customer service or healthcare.
- Training relevant to NHS general practice or primary care.
- Care navigation or GP reception training.
- Information Governance and Data Security training.
- Safeguarding training.
- Training in EMIS Web, Accurx or other primary care systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Yellow Practice
Address
Rodney Road
Walton-on-thames
Surrey
KT12 3LB
United Kingdom
Employer's website
https://yellowpracticewalton.nhs.uk/