Business Administration Apprentice

To provide administrative duties as part of a small yet dynamic team based at the Primary Care Network Hub, Abbey Manor Medical Practice. Being first point of contact for patients who attend for booked clinics and other visitors to the hub and providing administrative support to the wider team.

• Undertake reception duties for PCN clinics and greet patients and visitors at the Hub with a friendly and helpful manner
• Help the PCN Manager with project work and supporting with important systems and procedures like performance, IT, facilities, TeamNet, and health and safety
• Get to know all the important parts of the clinical software systems and be able to support colleagues with any IT queries or support required
• Support Senior Administrator in running a recall system for specific appointments and vaccination clinics
• Carry out specific tasks, support projects, or work on changes that may come up from time to time this may include taking scheduling meeting and taking minutes/action notes
• To check and order stock when required
• Assist with managing facilities, including checking the building and testing fire alarms
• Interrogate IT system to gather relevant information
• Contacting patients either by phone or text message (using IT system) to arrange appointments

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative
• Non judgemental
• Patience