Digital Transformation & PCN Manager

Job description

Job responsibilities

OBJECTIVES OF THE ROLE

The objective of the Digital Transformation and PCN Manager is to provide a central source of leadership and management to aid service transformation for our network population.

The ideal candidate will need to be proactive, have a passion for Primary Care, and have a proven track record in delivering Primary Care improvements.

The role will involve line management of the PCN team, managerial responsibilities, and leadership for the PCN and systemwide networking.

You will also play a key role in ensuring delivery of national PCN contractual requirements e.g. DES, IIF, working alongside clinical and practice leaders to identify service improvements, implement digital innovations, and lead workforce development.

The remit of this role is broad and will require attention to detail in delivering high-quality day to day operations.

MAIN RESPONSIBILITIES

STRATEGIC PLANNING

To lead and develop a strategic plan that includes a robust digital infrastructure

To clarify objectives and priorities for network delivery in line with operational capacity, financial parameters, and contract requirements

Promote the engagement of all PCN practices and act as an ambassador for the network.

To proactively build relationships with system leaders to help influence proactive and new models of care

To use business intelligence tools to aid data-driven decisions

Work closely with the PCN Board to align operational workstreams with local and national priorities, including integration with community services and voluntary sector partners.

OPERATIONS

To provide oversight and accountability to the delivery of PCN contracts and specifications e.g. DES, IIF, Enhanced Services

Coordinate training and development of PCN staff

Identify and record risks and issues and develop contingency plans with Network Leads

Ensure all relevant national strategies, policies, targets, and frameworks are fully implemented

To drive issues through to resolution, acting as a point of expertise

To implement network-based projects

Organise and facilitate PCN meetings, including Board and ARRS supervision meetings, ensuring agendas, minutes, and actions are completed and followed up.

FINANCE AND GOVERNANCE

To support the collation of financial information

To monitor and check the accuracy of the submissions for the DES and contractual requirements

Compiling and presenting financial reports

To ensure that the PCN's physical and financial resources are managed and maintained for maximum effectiveness.

Monitor IIF income achievement, track financial forecasting across the PCN, and ensure PCN funding is deployed equitably and transparently.

DIGITAL INFRASTRUCTURE

To ensure the PCN Maximises its business intelligence tools

Develops a continuous improvement approach to digital accessibility for our patients and workforce

Creates data packs to support decision-making that includes but is not limited to demand, capacity, utilisation data, staff, and patient experience

Support practice digital leads and work closely with IT providers, digital enablers and ICB transformation teams to ensure alignment with the wider digital strategy.

RELATIONSHIP MANAGEMENT:

To foster a culture of collaboration and promote learning to drive continuous improvement

To work as a flexible member of the PCN, providing support to other team members when necessary

Develop and deliver a communication plan using a wide variety of channels

To take an active role in the development and embedding of the PCN's culture, values, and reputation

To represent the network at external meetings

To represent the network at external meetings, including ICB locality forums, PCN Manager groups, and partner organisations.

Build relationships with local community services, secondary care, pharmacies, and voluntary organisations to support integrated service delivery.

HR AND WORKFORCE PLANNING

Support recruitment, induction, and training of new PCN staff

Support recruitment which is aligned to a workforce plan

To facilitate progression for the PCN staff to promote retention

Provide day-to-day line management to ARRS staff and facilitate performance reviews, supervision sessions, and staff wellbeing support.

Maintain up-to-date records relating to PCN staff supervision, DBS, training compliance, and sickness monitoring.

CONFIDENTIALITY:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carer, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY:

The post-holder must comply at all times with the PCNs Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

QUALITY:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

OTHER

Work as part of the team to seek feedback, continually improve the service and develop the business planning.

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Any responsibility identified during the course of the job. This is an evolving role, and the candidate will need to be flexible and adaptable.

KEY ATTRIBUTES

1. The ability to work calmly under pressure

2. The ability to process and manage conflicting advice and priorities

3. The ability to influence decisions without line management authority

4. The ability to adapt your leadership and management style to different situations

5. To deliver technical information in a non-technical and engaging way to a range of stakeholders

6. Patience

7. To be able to able to work as part of a dispersed team

8. To be positive and solution focussed

9. Commitment to professional development

10.The ability to design a manageable workload

Person Specification

Qualifications

• Education to degree level or equivalent professional experience
• Quality improvement training
• Project management qualification (e.g. PRINCE2, Agile, Lean, etc).

Experience

• Experienced in delivering multiple programmes of IT and general projects through the entire project lifecycle, with examples
• 2. Experience in delivering projects within or across multiples sites and departments
• Good understanding of the Digital agenda within the NHS and Social Care or Care Sector
• Experience of managing change within complex environments
• People management experience, including performance and HR processes.
• Experience of delivering targets and working to deadlines, providing feedback and updates.

• NHS or primary care-based project management experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yeovil Primary Care Network

Address

Abbey Manor Medical Practice

The Forum

Yeovil

Somerset

BA21 3TL

Employer's website

https://yeovilpcn.gpweb.org.uk/