Lead Service Designer

Role: Lead Service Designer (GDS)

Location: Cardiff, Wales. Hybrid

Salary: Band 8A (£56,514)

Pension: 23.7%

The Opportunity:

Digital Health and Care Wales vision is to provide world leading digital services, empowering people to live healthier lives, and transforming health and care for everyone in Wales. It is a multi-award-winning organisation, and was twice voted the UK's Best Place to Work in IT.

We are now helping DHCW to find a Lead Service Designer lead complex service design projects, set direction, and embed best practice. You'll work closely with service managers and programme directors, influencing design strategy while mentoring and supporting others.

Key Responsibilities:

Planning & Design

• Lead design and planning of complex programmes, driving service improvements across the directorate.
• Collaborate across teams, building networks and turning feedback into lasting solutions.
• Develop and implement service-wide systems, policies, and processes.
• Champion simple, effective, user-centred approaches.

Finance & Budget

• Manage and negotiate budgets in complex environments.
• Produce business cases and assess cost vs. value to ensure best use of resources.
• Report on financial performance and monitor delivery against budgets.

Leadership & Management

• Coach and mentor teams in Agile and Lean practices, adapting approaches to project needs.
• Help teams prioritise work, visualise outcomes, and deliver MVPs effectively.
• Act as a subject-matter expert, promoting best practice and innovative ways of working.
• Lead operations management, including the design of key processes.
• Line manage staff, overseeing performance, wellbeing, and HR responsibilities.
• Make evidence-based decisions, balancing risk and complexity.
• Build consensus across services and stakeholders, fostering a motivated, high-performing team environment.

Think this one's for you

If you think this Lead Service Designer opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.