Senior IT Support Technician
Location: Lydney
Working pattern: On-site
Salary: Up to £50000 DOE
Yolk Recruitment is recruiting for a Senior IT Support Technician to join an organisation based in Lydney.
This is a hands-on senior technical role, acting as the escalation point for complex and business-critical IT issues while supporting the stability and continuous improvement of on-site IT services. You'll work across end-user computing, infrastructure and manufacturing-adjacent systems, while collaborating with wider IT, engineering, security and manufacturing teams.
What you'll be doing
- Acting as the senior technical escalation point for complex and critical on-site IT incidents.
- Taking ownership of high-impact issues from diagnosis through to root-cause analysis and permanent corrective action.
- Supporting on-site infrastructure, end-user computing and manufacturing-adjacent systems.
- Working across Windows environments, endpoint management, Active Directory, Exchange and identity management.
- Supporting endpoint configuration, patching, system hardening and security controls.
- Leading site-level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives.
- Supporting incident, problem and change management within an ITIL-aligned environment.
- Monitoring recurring issues and service performance to help reduce incidents and downtime.
- Supporting hardware standards and asset lifecycle management.
- Working with global IT teams, vendors and third parties on technical solutions.
- Providing technical guidance and mentoring to Level 1 and Level 2 colleagues.
What we're looking for
You'll typically have 5-7+ years' hands-on IT support experience, ideally gained within an enterprise or manufacturing environment, with the technical confidence to deal with complex issues and take ownership when problems need escalating.
You'll need experience across:
- Windows operating systems and enterprise endpoint management
- Microsoft Office
- Active Directory, Exchange and identity management
- Endpoint configuration and patching
- System hardening and security controls
- ITSM platforms
- Incident, problem and change management
- Root-cause analysis and technical problem-solving
- Supporting on-site infrastructure and end-user technology
Experience mentoring other IT professionals would also be valuable.
A full driving licence and car is required for this role .
Benefits
- Employee Assistance Programme
- Company Pension
- Cycle to Work Scheme
Ready to Apply?
Contact Jack Winder to find out more.
Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job? We offer a referral scheme-just get in touch!
Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!