Transformation Lead (non-clinical)
Job summary
Fixed Term 12 Months | 22.5 Hours per Week |Salary £33,368
Yorkshire Health Partners is looking for a dynamic and experienced Transformation Lead to drive a significant programme of operational, workforce and service transformation within general practice.
This role offers an exciting opportunity to lead change that improves patient access, strengthens operational performance, supports workforce development and delivers financially sustainable services. Working alongside clinical leaders and key stakeholders, you will help redesign services, implement innovation and ensure successful transition of transformation initiatives into business-as-usual operations.
This is an opportunity to play a central role in modernising primary care services and delivering improvements that benefit patients, staff and the wider health and care system. You will work with experienced leaders and partners to develop innovative solutions and create lasting impact across local communities.
Our preference would be that these hours are worked on an annualised basis to allow greater commitment early on in the project but we are happy to discuss this with the right candidate.
Join us and help shape a more sustainable, accessible and responsive future for primary care
Main duties of the job
What you'll be doing
- Leading service mobilisation and transformation programmes across primary care services.
- Improving patient access, appointment systems and service delivery models.
- Supporting financial recovery, sustainability and income maximisation initiatives.
- Driving workforce optimisation, skill mix development and organisational change.
- Implementing digital and AI-enabled solutions to improve efficiency and patient experience.
- Working with practices, PCNs, neighbourhood teams and the ICB to ensure alignment of transformation priorities.
About you
You will be an experienced transformation, programme or operational manager with strong project delivery skills and the ability to engage and influence a wide range of stakeholders. You will be highly organised, analytical and motivated by improving services and outcomes within primary care.
You will be comfortable working in a fast-paced environment, leading complex change programmes and supporting teams through transformation while maintaining a strong focus on quality, sustainability and patient experience.
About us
Yorkshire Health Partners (YHP) is a GP federation working collaboratively with practices across Hull and East Riding of Yorkshire to deliver high-quality, sustainable primary care services for local communities. Representing 23 GP practices and serving a combined patient population of over 320,000 people, YHP is committed to improving health outcomes through innovation, partnership working and patient-centred care.
At YHP our values are built around collaboration, compassion and continuous improvement. We strive to create an inclusive, supportive working environment where colleagues are empowered to develop professionally and contribute to service innovation. As a growing organisation we offer exciting opportunities for individuals who are passionate about making a positive difference to patient care and helping shape the future of primary care services.
Market Weighton Practice is a well-established GP practice serving the residents of Market Weighton and surrounding communities. The practice is dedicated to delivering accessible, patient-focused healthcare, with a emphasis on continuity of care and community engagement. The practice works closely with partner organisations so patients benefit from integrated multidisciplinary healthcare services.
As the Practice transitions into the YHP's family, there is an exciting opportunity to help develop sustainable neighbourhood-based healthcare services while maintaining the personalised care that patients value.
Job description
Job responsibilities
Job Purpose
The Transformation Lead will drive the delivery of a comprehensive programme of operational, financial, and clinical transformation within general practice. The role will focus on ensuring safe mobilisation of services, improving patient access and experience, achieving financial sustainability, and supporting workforce optimisation.
Working collaboratively with practice, PCN, and ICB stakeholders, the postholder will lead service redesign, embed digital innovation and strengthen governance and clinical leadership to deliver high-quality, sustainable primary care services aligned to neighbourhood models.
Key Responsibilities
1. Service Mobilisation & Continuity
- Ensure safe mobilisation of new or redesigned services with minimal disruption to patient care.
- Develop and implement robust transition plans, risk assessments, and contingency arrangements to agreed milestones and delivery dates.
- Maintain business continuity during periods of change, workforce pressure, or system demand.
- Ensure that the appropriate controls are put in place to maintain the quality of services and ensure the programme of transformation projects is successfully transitioned into Business as Usual once completed.
2. Patient Access & Experience
- Lead initiatives to improve patient access in line with national access requirements and local targets.
- Redesign access models, including same-day demand, triage systems, and appointment optimisation.
- Use patient feedback, complaints, and experience data to inform continuous improvement.
3. Monitoring Performance, Financial Recovery & Sustainability
- Establish clear reporting on all KPIs, preparing reports and papers for organisational management and governance groups to agreed reporting schedule.
- Support delivery of financial recovery plans, identifying efficiency opportunities and cost improvements.
- Drive income maximisation, including optimisation of QOF and LES delivery (circa £200k opportunity).
- Monitor financial performance, activity, and workforce utilisation to ensure value for money.
4. Workforce Optimisation & Skill Mix
- In partnership with the Clinical Lead, lead workforce transformation, ensuring effective use of multidisciplinary teams.
- Develop and implement innovative skill mix models (e.g. ARRS roles, advanced practitioners).
- Support workforce planning, recruitment, retention, and productivity improvements.
5. QOF, LES & Income Maximisation
- Oversee delivery and optimisation of QOF indicators and Local Enhanced Services.
- Implement systems to track performance and address areas of under-performance
- Work with clinical and non-clinical teams to embed systematic coding, recall, and population health management approaches.
- Shape service delivery model to enable growth in delivery of Local Enhanced Services to maximise quality and convenience for patients.
6. Clinical Leadership & Governance
- Strengthen clinical governance frameworks, ensuring compliance with CQC and NHS standards.
- Support clinical leaders to deliver safe, evidence-based care and improved outcomes.
- Oversee risk management, audit programmes, and quality improvement initiatives.
- Implement effective processes for clinical and non-clinical decision-making based on quality evidence and data and in line with YHPs internal systems and controls.
7. Staff Engagement, Morale & Retention
- Promote a positive organisational culture focused on wellbeing, inclusion, and continuous improvement.
- Lead engagement initiatives to improve staff experience and retention.
- Support leadership development and change management across teams.
- Establish effective communication pathways and processes that meet staff and organisational needs
8. Digital & AI Innovation
- Lead implementation of digital solutions, including online consultation platforms and AI-enabled tools to support more efficient ways of working.
- Ensure safe, effective adoption of technology to improve access, efficiency, and patient outcomes.
- Promote digital literacy and support staff and patients through change.
9. Communication and System Alignment (PCN/ICB/Neighbourhood)
- Ensure all stakeholders internal and external are identified, engaged and informed and act as the key liaison
- Attend staff and patient forums as required to report on transition programme.
- Ensure transformation plans align with PCN, ICB, and neighbourhood care strategies.
- Support integration across primary, community, and secondary care pathways.
Person Specification
Experience
- Significant experience in primary care, NHS operational management, or transformation roles
- Proven track record of delivering service improvement and change programmes
- Experience of financial management, QOF, LES, or income optimisation
- Experience of workforce redesign and multidisciplinary team working
Values and behaviours
- Commitment to patient-centred care
- Collaborative and system-wide working
- Innovation and continuous improvement mindset
- Integrity, accountability, and professionalism
Qualifications
- Educated to degree level or equivalent experience
- Evidence of continuous professional development
- Leadership or management qualification
Skills and competencies
- Leadership & Change Management
- Ability to lead complex transformation programmes across organisational boundaries
- Skilled in influencing senior stakeholders and clinical leaders
- Analytical & Financial Acumen
- Strong ability to interpret performance, activity, and financial data
- Experience identifying efficiencies and driving financial recovery
- Communication & Engagement
- Excellent communication and stakeholder management skills
- Ability to engage, motivate, and support teams through change
- Digital & Innovation
- Experience implementing digital solutions in healthcare
- Understanding of AI-enabled triage and modern access models
- Quality & Governance
- Strong understanding of clinical governance, risk, and regulatory requirements
- Commitment to high standards of patient safety and care quality
- Key Performance Indicators (KPIs)
- Improved patient access metrics (e.g. appointment availability, response times)
- Delivery of financial recovery targets and income maximisation (QOF/LES)
- Workforce productivity and skill mix optimisation
- Staff engagement and retention improvements
- Successful implementation of digital/AI triage solutions
- Alignment with PCN/ICB priorities and neighbourhood delivery
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Yorkshire Health Partners Ltd
Address
Market Weighton Surgery
Wolds House
10 Medforth Street
Market Weighton
East Riding of Yorkshire
YO43 3FF
United Kingdom
Employer's website
https://yorkshirehealthpartners.co.uk/