Epos & Technical Support Apprentice

This is a great opportunity to join our organisation in the role of Epos & Technical Support.

As part of our Technical Team, you will need to be confident, friendly and have excellent communication skills both written and verbal. Have a customer focused approach, working well within the team as well as individually.

You will be extremely proactive, self-motivated and be able to provide excellent customer service.

The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.

Full clean driving license is essential as site visits and installations will be integral to the role.

Key Responsibilities:

• Demonstration of our services to potential customers in person and remotely
• Building customised Epos systems in line with customer requirements
• 1st line technical support to customers, via phone, email, and ticket system
• Troubleshooting Epos/ Technical issues
• Diagnosing and resolving faults remotely
• Providing timely and accurate customer feedback
• Configuration of hardware / software
• Installation of equipment at customer site and providing training for use.
• Management of own diary to build and install projects within SLA’s
• Stock taking and reporting
• Stock ordering and management

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

• English GCSE, grade A*-C/ 9-4 (Essential)
• Maths GCSE, grade A*-C/ 9-4 (Essential)