Support Engineer (1st Line)

IT Technical Consultant – Brighton

Location: Brighton

Salary: £30,000 Benefits

Are you a technically skilled graduate looking to step up into a more advanced IT support role? Join a leading software solutions provider that’s transforming operational efficiency for businesses across the UK and beyond!

We’re seeking a motivated IT Technical Consultant to join an innovative and fast-growing technology company specialising in route optimisation and intelligent software solutions. This is an exciting opportunity to develop your career in a supportive environment where your technical skills and problem-solving abilities will be valued and nurtured.

The Role

As a IT Technical Consultant, you’ll play a crucial role in delivering outstanding technical support to clients, resolving IT and software-related issues, and ensuring customers get the most from cutting-edge technology solutions.

Your key responsibilities will include:

• Acting as the first point of contact for customer IT and software queries.
• Managing and resolving support tickets efficiently.
• Working with SQL to troubleshoot and resolve database issues.
• Diagnosing complex technical problems and escalating when necessary.
• Maintaining detailed technical documentation and support records.
• Building strong relationships with clients through excellent communication and problem-solving skills.

About You

We’re looking for someone who’s not just technically capable but passionate about delivering exceptional customer service. You’ll bring:

Qualifications in Computer Science, Information Technology, or a related field.

Solid understanding of SQL and a desire to develop these skills further.

Experience working with ticketing systems (desirable but not essential).

Excellent verbal and written communication skills.

A proactive, customer-focused attitude and a willingness to learn.