Digital Services Lead

Digital Services Lead / Project Manager (Client-Facing)

Location: Southwest (Remote with visits to client sites)

Salary: £30,000 – £35,000

Benefits: Flexible working | Private Medical | Enhanced Family Leave | Pension

The Opportunity

This is a brilliant opportunity for someone with a background in IT, technical project delivery, or MSP environments who enjoys working closely with clients and driving real change.

You’ll take the lead on helping SMEs transition to modern, cloud-based systems, combining technical delivery, client engagement, and process improvement in a highly visible role.

This isn’t a pure management role, it’s a hands-on, client-facing position where you’ll play a key part in shaping how digital services are delivered.

What You’ll Be Doing

• Leading end-to-end cloud migrations (primarily Xero & QuickBooks) for SME clients
• Running client discovery sessions to understand processes and design better ways of working
• Supporting both client-facing projects and internal system improvements (approx. 50/50 split)
• Improving onboarding journeys and digital workflows
• Handling a mix of standard migrations and more complex one-off projects (e.g. Sage 200 exposure)
• Working closely with senior stakeholders to scope and deliver solutions
• Supporting internal teams with system queries and process improvements
• Occasional client site visits (fully expensed)

What We’re Looking For

We’re open to backgrounds, but you’ll likely be:

• An IT Project Coordinator / Project Manager, or
• A Technical Support / Infrastructure Engineer with strong client-facing experience (e.g. MSP), or
• Someone with experience delivering systems or software migrations

You’ll also bring:

• Experience with cloud-based systems (ideally Xero, QuickBooks or similar platforms)
• Strong communication skills, able to translate technical concepts for non-technical clients
• Experience working directly with clients or stakeholders
• A proactive, problem-solving mindset
• An interest in improving systems, processes, and ways of working

Why This Role?

• Genuine opportunity to build project and transformation experience
• Exposure to more complex migrations over time (larger projects supported by senior team)
• A varied role with both client-facing and internal impact
• No revenue targets, focus is on delivery and quality
• A supportive environment where you can develop and grow your skillset

The Fit

This role would suit someone who enjoys:

• Variety and problem-solving
• Working directly with clients
• Bridging the gap between technical and non-technical teams
• Being part of a business investing in digital transformation

Other companies might call this job: Implementation Consultant - Implementation Specialist - Technical Consultant - IT Consultant - Solutions Consultant - Systems Consultant - Project Coordinator (IT / Tech) - Project Manager (Junior / IT / Systems) - Technical Project Manager - Delivery Consultant - Delivery Manager - Technical Customer Success Manager - Onboarding Specialist / Consultant - Customer Onboarding Manager - Product Implementation Specialist - SaaS Implementation Consultant