Digital systems manager
Digital Systems Manager
Overview
We are seeking an experienced Digital Systems Manager to lead the management, development and continuous improvement of a diverse portfolio of business-critical IT systems. This role is responsible for ensuring the effective delivery, support and enhancement of Line of Business (LOB) applications, while providing specialist technical expertise across hardware, software, infrastructure, service management and digital transformation projects.
Working as part of a high-performing IT team, you will deliver a modern, customer-focused service that supports organisational objectives through reliable, secure and innovative digital solutions.
Location: Lisburn
Job Type: Temporary
Duration of booking: Expected to last 6 months with possible extension
Proposed start date: ASAP
Pay Rates: Up to £24.41per hour PAYE inclusive of holiday pay
Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm
Sector: Healthcare
Based: Office / Hospital
Key Responsibilities
IT Systems Management
· Provide specialist technical expertise in the management and support of Line of Business (LOB) systems, including Finance, HR, Stores, Fleet, Operational and other business-critical applications.
· Lead the development, implementation and continuous improvement of existing systems and new digital projects to meet business objectives.
· Manage day-to-day service requests and incidents using an IT Service Management (ITSM) platform, ensuring Service Level Agreements (SLAs) are achieved.
· Work closely with internal stakeholders and third-party suppliers to investigate, troubleshoot and resolve technical issues.
· Manage system infrastructure, ensuring compatibility, security, software licensing and IT asset management across all supported platforms.
· Participate in supplier meetings, procurement exercises, tenders and contract discussions, providing technical expertise and evaluating proposed solutions.
· Communicate technical issues, incidents and system changes effectively to users and key stakeholders.
· Assess, recommend and implement improvements to IT applications that enhance operational efficiency and service delivery.
· Coordinate system upgrades and change releases, ensuring appropriate change management processes are followed.
· Produce and maintain technical documentation, service transition documentation and operational procedures.
· Support operational risk management across digital services.
· Lead the analysis of business requirements, solution design, implementation, testing, documentation and ongoing support of complex IT systems.
· Design and deliver user training for business applications and ensure supporting documentation remains up to date.
· Support quality management initiatives and IT service best practice frameworks.
· Monitor system performance, capacity and availability, taking proactive action to maintain service reliability.
· Act as a senior point of contact during periods of business continuity or disaster recovery where required.
· Manage multiple priorities and deliver work effectively within changing deadlines.
Business Planning & Strategy
· Work collaboratively with senior stakeholders to support the delivery of organisational and digital strategy.
· Lead on the development of solutions to complex IT and business systems challenges.
· Provide expert advice, forecasting and technical input into organisation-wide transformation programmes.
· Support strategic improvements to Line of Business systems and wider digital service delivery.
· Contribute to the preparation of business cases, procurement documentation, tenders and supplier evaluations.
· Support the development of long-term IT strategies, service plans, budgets and investment planning.
Person Specification
Essential Qualifications
· Applicants must possess one of the following:
· Degree (or equivalent professional qualification) in ICT, Computing, Systems Development or a related discipline, and a minimum of two years' experience in a Systems Manager or similar role;
OR
· Higher National Diploma (HND) in ICT, Computing, Systems Development or a related discipline, and a minimum of two years' experience in a Systems Manager or similar role.
Essential Experience
· Experience managing, maintaining and upgrading complex IT systems.
· Strong troubleshooting and problem-solving skills across enterprise applications and infrastructure.
· Experience working with multiple business systems and third-party suppliers.
· Experience delivering IT projects and implementing system improvements.
· Experience managing IT service requests, incidents and change processes.
Skills & Competencies
· Excellent planning, organisation and prioritisation skills.
· Strong analytical and problem-solving ability.
· Excellent written and verbal communication skills.
· Ability to explain complex technical concepts to non-technical stakeholders.
· High level of accuracy and attention to detail.
· Customer-focused approach with excellent stakeholder management skills.
· Ability to work independently and collaboratively within a team.
· Ability to manage competing priorities and deliver against changing deadlines.
Other Requirements
Full UK driving licence, or access to suitable transport to fulfil the requirements of the role.