IT Support Engineer - German Speaking
IT Support Engineer | up to £32K DOE | Hybrid | Career Growth
German speaking!
We’re on the lookout for an IT Support Engineer to bolster a small, hardworking IT support team in a large well known retail business. This is a brand-new role, created to strengthen the department and improve service delivery. If you're passionate about IT, customer service, and problem-solving, this could be the perfect opportunity for you!
Why Join?
Fast Progression – Hands-on training, real-world experience, and a clear path into Second Line Support
Internal IT Support – Supporting a large branch network across the UK, with some international involvement
Broad Technical Exposure – Work with Windows, iPhones, Active Directory, MDM, Azure AD, Exchange, and hybrid domains
Be the Face of IT – First point of contact for users, troubleshooting issues, and delivering excellent customer service
What You'll Be Doing:
✅ Providing first-line technical support to internal users across the business
✅ Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling 10-40 tickets a day)
✅ Managing Active Directory, Azure AD, and Exchange, including new user setups
✅ Supporting Windows and iPhone users, plus mobile device management (MDM)
✅ Assisting with Meraki networking, hybrid domain management, and on-prem/cloud environments
✅ Working closely with the infrastructure team on projects and learning as you go
What We’re Looking For:
IT Support Experience – Ideally 1st Line, but 2nd Line knowledge is a bonus
Customer Service Focus – If you’re great with people, we’ll help you with the tech!
Tech Enthusiast – Logical problem solver, loves troubleshooting, and enjoys learning
Knowledge of Active Directory, Azure AD, Exchange, and Meraki is a big plus
Google it & Figure it Out Mentality – We don’t throw people in at the deep end... but sometimes it happens!
German speaking skills desirable but not essential
The Details:
💰 Salary: Up to £32K with German skills
📍 Location: Hybrid working
📅 On-Call: Potentially, based on performance (Small rota)
🎯 Bonus: Performance-based, typically after 12 months
🛠 Training: On-the-job & support from the Infrastructure team
IT Support Engineer | up to £32K DOE | Hybrid | Career Growth
German speaking!