Service Desk Engineer

Service Desk EngineerLocation: Leeds / Halifax branches

Salary: 27,000 - 33,000 + Benefits

Job Type: Full-Time Hybrid working - 2 days in office after induction

Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you.

What Youll Be Doing:

Providing 1st, 2nd & 3rd line IT support to internal users and external clients.

Troubleshooting and resolving hardware, software, and network issues .

Managing Microsoft 365, Active Directory, and Windows environments .

Logging, prioritizing, and escalating tickets as needed.

Ensuring excellent customer service and technical support.

What Were Looking For:

Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory).

Strong troubleshooting and problem-solving skills.

Excellent communication and customer service abilities.

Experience in an IT support/helpdesk/service desk environment.

Knowledge of networking, remote desktop support, and IT security is a plus!

Why Join our client?

Career growth opportunities & training support.

Work in a collaborative and friendly team environment.

Hybrid working options available.

Service Desk Engineer

Location: Leeds / Halifax branches

Salary: 27,000 - 33,000 + Benefits

Job Type: Full-Time Hybrid working - 2 days in office after induction