2nd Line Support Engineer

Exciting Opportunity for a 2nd Line Engineer Ready to Take the Next Step!

Are you a skilled 2nd Line Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are you looking for a supportive company where your career can truly thrive?

If so, this could be the perfect opportunity for you!

Salary: £35,000 – £45,000

Location: Finchley, with a flexible hybrid working option (3 days in the office)

Hours: Monday – Friday, 8:30 am – 6:00 pm

Interested? Here’s more...

Our client is a highly successful MSP that prides itself on delivering exceptional IT support. They understand that IT isn’t just about technology—it’s about building strong relationships and being a trusted partner for their clients.

As a 2nd Line Support Engineer, you’ll be a key member of the team, providing high-level support to a variety of clients. Your day-to-day will include:

• Resolving technical issues across Microsoft business applications and operating systems
• Supporting and troubleshooting networks, including WAN/LAN, routers, firewalls, and security
• Implementing and maintaining remote access solutions: VPN, Terminal Services, and Citrix
• Monitoring RMM alerts and responding promptly through service tickets
• Maintaining accurate system documentation in ConnectWise and IT Glue
• Installing, configuring, and troubleshooting Microsoft Office Suite applications
• Configuring and testing workstation hardware, mobile devices, and peripheral devices
• Administering Windows Server and Microsoft 365 environments, including Active Directory, file permissions, backups, and email systems

Do you have the essential skills and requirements?

Our client is seeking an experienced engineer with at least 4–5 years in a hands-on technical support role, within an MSP environment. You’ll have a broad technical skillset and the ability to confidently guide clients through complex challenges. Specifically, you should have experience with:

• Networking & Security: Cisco switching, VLANs, routing, firewalls, VPNs, non-Cisco network/firewall tech, wireless technologies
• Microsoft & Server Technologies: Windows Server, Active Directory, SQL Server, Exchange, Office 365/Microsoft 365
• Hardware & Backup: Server hardware (CPU/RAID/SCSI), workstations, mobile devices, data backup, and recovery
• Other Technologies: Meraki, Apple devices, Azure, Cloud solutions, corporate security stacks

Certifications: At least one IT certification is required. Preferred certifications include MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, or Apple.

The Ideal Candidate:

Not only will you be technically strong, but also an excellent communicator. You can calmly guide clients when they’re in a critical situation and can manage multiple priorities in a fast-paced environment. You understand the importance of clear communication, including providing ETAs and pre-project briefings, and can execute tasks successfully in complex IT environments.

Keywords: Meraki, Apple devices, Azure, Cloud, security stack, Office 365, VLAN, Routing, CPU/RAID/SCSI, VPN, MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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