IT Services Team Leader

IT Services Team Leader

Salary: £40,000 – £45,000

Location: Redhill & South Croydon Site

Hours: Monday to Friday, 08.45am – 5pm

A growing organisation is seeking an experienced IT Services Team Leader to manage a team of IT Support Engineers and ensure the smooth delivery of technology services across the business. This role covers both infrastructure and software systems, supporting digital platforms, cloud services, and core operational IT.

Key Responsibilities

• Lead, supervise, and develop a team of IT support specialists.
• Manage core IT systems including Windows servers, networking, and cloud platforms.
• Support business-critical applications, reporting tools, and web technologies.
• Resolve complex technical escalations and ensure minimised downtime.
• Maintain clear documentation, IT policies, and support procedures.
• Oversee system security, compliance, backups, and disaster recovery processes.
• Support IT projects and implement new digital solutions.

Skills & Attributes

• Proven experience leading an IT support team (min. 3 staff).
• Cisco Certified (essential).
• Strong Microsoft/Windows environment experience.
• Well-rounded knowledge of hardware/software engineering concepts.
• Technical understanding of VMware, SQL, networking, and backup systems.
• Excellent communication and stakeholder collaboration skills.
• Able to work proactively, manage workloads, and remain calm under pressure.
• Strong customer focus and problem-solving abilities.
• Experience in educational environments (desirable).
• Additional IT qualifications such as ITIL, CompTIA or Microsoft (desirable).
• Exposure to MacOS environments (desirable).

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

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