IT Support Engineer

Job Title: IT Support Engineer
Salary: £35,000 – £40,000 per year (plus bonus and benefits)
Job Type: Monday – Friday, 8.30am – 5pm
Location: Reigate – Must be a driver as occasional travel to their other site

Benefits: Competitive salary with yearly bonus, 22 days holiday plus Bank Holidays, Company pension, Employee discounts, Health & wellbeing programme, Enhanced maternity and paternity leave, Bereavement leave, Sick pay, Free on-site parking & more!

The Role:

This is an excellent opportunity for an ambitious individual to take the next step in their IT career within a dynamic, fast-paced environment. As an IT Support Engineer, you will be responsible for keeping systems running smoothly while gaining valuable, hands-on experience across a wide range of technologies. You’ll work alongside a highly experienced Head of IT, who will provide ongoing guidance, mentorship, and support to help you develop and progress.

Key Responsibilities:

• Act as first-line support for hardware, software, and network issues.
• Set up and maintain laptops, desktops, mobile devices, and printers.
• Provide user support for common applications, including Microsoft Office.
• Carry out routine system checks, maintenance, and updates.
• Assist with Active Directory tasks such as account creation and password resets.
• Troubleshoot wired and wireless network connectivity problems.
• Support IT-related projects and system upgrades.
• Learn and assist with database systems, contributing to automation and process improvements.

Skill Set Required:

• 1–2 years’ experience in IT support or a relevant IT qualification/educational background.
• Good knowledge of Windows Server and desktop operating systems.
• Understanding of PC hardware, troubleshooting, and basic networking (TCP/IP, wireless).
• Familiarity with Active Directory and Microsoft Office applications.
• Exposure to scripting languages (PowerShell, Python) is an advantage.
• Strong analytical and problem-solving skills with the ability to explain technical concepts clearly.
• Organised, reliable, and self-motivated with a proactive, positive attitude.
• Able to manage tasks independently as well as work effectively in a team.
• Helpful and patient when supporting end users; keen to learn and develop.
• Knowledge of relational databases and system workflows (desirable).

MD18643

***For your information:

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