Senior Account Manager

Marketing Tech background is essential

Duration: Initially a 3-month contract, with strong anticipation of extending to an 18-month engagement.

Working Setup: Full-time (5 days per week).

Location: London-based (Hybrid).

Requires 1 to 2 days per week in the London office.

Note: As the end-client is based in France, some occasional travel to France may be required.

*Please not this is a contract role and you must be registered as an independent contractor*

About the Role

We are seeking an experienced contractor to join our Client Services team, focusing on account management and relationship building for a major Salesforce implementation within business operations.

You will work closely with a Program Manager and wider internal teams to ensure clear communication, unified work streams, and long-term client success. This is an advisory and relationship-focused role; while you must be highly knowledgeable about Salesforce and its practical applications within an organization, hands-on technical implementation or coding skills are not required.

Responsibilities

• Lead the account management for a large-scale Salesforce implementation project.
• Manage customer relationships, acting as the primary point of contact to ensure clear communication and alignment.
• Identify opportunities for upsell and ongoing client growth.
• Collaborate closely with a Program Manager and internal delivery teams to orchestrate unified work streams.
• Proactively manage risks, demonstrating the ability to effectively problem-solve and recover when project issues arise.
• Maintain a dedicated focus on the specific implementation project to ensure seamless delivery.

Qualifications

• Large-Scale Account Management: Proven track record of managing major accounts and projects with budgets exceeding £1 million.
• Salesforce Expertise: Deep understanding of the Salesforce ecosystem and its practical business applications (technical implementation experience is not necessary).
• Relationship Building: Exceptional stakeholder management skills with a history of fostering collaboration and long-term client success.
• Problem Solving: Demonstrated ability to navigate complex client dynamics and troubleshoot project challenges efficiently.
• Industry Experience: Open to candidates from any industry background, provided the core account scale and Salesforce knowledge requirements are met.

Required Skills

• Proven experience in advertising agency or in house
• Proven experience in account management
• Strong communication and interpersonal skills.
• Ability to manage multiple stakeholders.
• Salesforce experience

Note: As the end-client is based in France, some occasional travel to France may be required.

IR35 Status: To be determined based on final project scope. - role might be Inside IR35.