Business Administration Level 3 Apprenticeship - Telecommunication Company
Z1 are offering a candidates the opportunity to join their business and to work alongside previous apprentices to learn all aspects pf the business and develop their skills set in line with the companies vision.
Role
- Answer telephone calls, helping where possible and transfer calls internally
- Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation
- Assist with customer enquiries
- Provide a front of house service for all company visitors
- Maintain the office set up and internal systems
- Provide administrative support for all staff
- To manage and produce successful and achievement marketing posts for the business, which could include online and via mailshots
Following relevant training you will on a day-to-day basis:
- Be the 1st point of contact for incidents and service requests, ensuring all conversations and communications are logged correctly
- Resolve 1st & 2nd line queries or faults, providing support for traditional telephone lines, broadband connections, leased lines & SIP
- Work closely with our partners, our customers and our IT team to troubleshoot and resolve queries and faults
- Work to progress within the role to facilitate the provisioning of customers’ services
Training
Level 3 Business Administrator apprenticeship standard:
- End-Point Assessment (EPA)
- Maths and English Functional Skills, if required, which will be delivered via online training sessions for 1 hour per week
- Training will be delivered both online and face-to-face at your employer’s premises
Full-time position within the business upon completion.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- JUNIPER TRAINING LIMITED
- Working Week
- Monday – Friday, 8.30am - 5.30pm, 1-hour lunch.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 20th July 2025
- Start Date
- Monday, 21st July 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Analytical skills
- Team working
- Creative
- Confident Telephone Manner
- Self-starter
Qualifications
- maths & English GCSE, grade 4 (Essential)
About the Employer
Z1 TELECOM SYSTEMS LTD
Z1 Telecom was founded on 14th March 2002 with the sole purpose of bringing stable and tailored communication services to the SME business sector nationwide. During the last 20 years the company has set about forging long lasting relationships with suppliers and customers alike, resulting in a retention rate that is the envy of our competitors. Our ethos for Z1 Telecom is trust, integrity, honesty and an exceptionally high level of service. This is reflected in every member of our team that either sits on the board or handles calls from our clients.
- Company
- Z1 TELECOM SYSTEMS LTD
- Location
- ROYAL COURT, BASIL CLOSE, CHESTERFIELD, DERBYSHIRE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted
- Company
- Z1 TELECOM SYSTEMS LTD
- Location
- ROYAL COURT, BASIL CLOSE, CHESTERFIELD, DERBYSHIRE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted