Director of Operations

About the Company

A profitable, fast-scaling proptech SaaS scale-up backed by leading VCs ($20M) and trusted by major global real estate brands. Their award-winning platform powers flexible living solutions for enterprise property operators, enabling them to optimise and monetise their portfolios through both short and long-term rental strategies.

The Role

As Director of Operations, you’ll lead one of the company’s most strategic business units, responsible for scaling operational excellence, embedding automation, and delivering a world-class guest experience.

You’ll report directly to the COO and work cross-functionally with Product, Engineering, and Commercial teams to bring operational precision, customer delight, and data intelligence into every part of the journey.

What You’ll Do

• Define and execute the operational strategy, aligning with wider commercial goals.
• Lead and develop teams across Revenue Management, Guest Experience, and On-the-Ground Operations.
• Embed AI and automation into workflows to drive consistency, productivity, and insight-led decision-making.
• Champion a data-first culture – own and optimise metrics like NPS, occupancy, RevPAR, and resolution times.
• Partner with Product and Engineering to evolve the end-to-end guest experience using technology and feedback loops.
• Build scalable systems, playbooks, and standards that deliver operational excellence at enterprise scale.

About You

• 6+ years’ experience leading multi-functional operations in travel tech, hospitality SaaS, or marketplace environments .
• Proven success in AI/automation or operational transformation.
• Experience managing distributed teams across functions and geographies.
• Strong commercial acumen – confident balancing customer experience with profitability.
• A s ystems thinker who thrives in ambiguity and builds clarity, scale, and impact through structure and data.
• Comfortable in a remote-first, fast-moving environment with a bias for action and experimentation.

Why Join

• Equity ownership in a profitable, high-growth SaaS scale-up.
• Remote-first with flexibility and autonomy.
• Work directly with the executive team to shape a key global business unit.
• Opportunity to define “best-in-class” in a fast-evolving, AI-driven proptech category.
• Competitive salary, performance bonus, and wellbeing allowance.