Senior Project Delivery Coordinator

Location: 100% office-based in South Marston, Swindon, SN3 4YH
Hours: Full-time, Monday-Friday, 9:30am - 6pm
Reports to: Director

About Us

ZPos is a creative technology company based in South Marston, Swindon. We power more than 1,000 restaurant and takeaway websites, online ordering systems, and hospitality software solutions across the UK, and we also support SMEs through our sister brands.

We design and deliver everything from bespoke websites, software, and apps to integrated marketing, EPoS, and communication systems such as VoIP, WiFi, and branded print.

The Role

We are looking for a Senior Project Delivery Coordinator to take day-to-day ownership of the delivery of client website projects from sale confirmation through to go-live.

You will be the main point of contact for clients during the delivery phase and the central organiser between internal teams. Your responsibility is to keep projects on track, maintain momentum, and make sure issues are resolved quickly and professionally.

This is a fast-paced, communication-heavy role focused on organisation, coordination, and follow-through. You will manage multiple projects at the same time in a busy environment and will be expected to use your judgement to resolve delivery challenges independently, escalating only when senior input is genuinely required. This role does not include line management and is not a technical development position.

While we currently use Asana for project tracking, we welcome ideas and improvements to how we manage delivery and communicate across the business. You will play an active role in refining processes to help projects run more smoothly and predictably.

Key Responsibilities

• Act as the primary point of contact for clients during the delivery phase, managing expectations and maintaining clear communication
• Coordinate work across design, development, content, and technical teams, balancing priorities and resolving day-to-day delivery challenges
• Gather, track, and validate required client information such as logos, menus, domain access, content, and payment setup
• Maintain accurate project timelines, task lists, and checklists using our project management tools
• Actively drive actions and deadlines across teams, maintaining momentum and holding delivery accountable
• Take ownership of delivery issues as they arise, working with internal teams and clients to resolve blockers and keep projects moving, escalating only when resolution genuinely requires senior input
• Ensure projects are completed to a high standard and are ready for handover to support or account teams, with nothing falling between departments
• Contribute ideas and improvements to delivery processes, documentation, and ways of working over time

What We Are Looking For

• Experience coordinating digital or website projects in an agency, SaaS, or similar environment
• Strong organisational skills and the ability to manage multiple projects simultaneously
• Excellent written and verbal communication skills
• Confidence dealing with clients and internal teams
• Comfortable taking ownership of delivery outcomes and making judgement calls in a busy environment
• Calm, organised approach under pressure
• Strong attention to detail and pride in keeping work organised
• Confident using systems and learning new tools quickly

Desirable Experience

• Experience coordinating website builds or digital services
• Familiarity with tools such as Asana, ClickUp, Trello, or similar
• Basic understanding of domains, hosting, and online payments (for example Stripe)

What Success Looks Like

• Projects are delivered on time and to a consistent standard where clients feel informed, supported, and confident throughout the delivery process
• Internal teams are clear on priorities, responsibilities, and deadlines
• Delivery timelines improve as processes become more consistent and effective

Why Join ZPos

• Be part of a fast-growing tech company making a real impact in the hospitality tech sector
• 31 paid holiday days including bank holidays + your birthday day off
• Employee benefits platform including CycleScheme and shopping discounts
• Staff discounts at our sister brands, including a coffee shop
• Modern, well-equipped offices with free on-site parking, soft drinks, barista-grade coffee, tea, fruit and other sweet treats
• Employee welfare programmes including paid volunteering days, healthcare, company events and a birthday gift allowance