CRM & Analytics Specialist
CRM & Analytics Specialist Central London | Up to £50,000 + benefits | Hybrid working
We're recruiting for a growing multi-site business looking for a CRM & Analytics Specialist to take ownership of the day-to-day performance of its in-house CRM platform.
This is a 70% CRM / 30% analytics role, working alongside experienced CRM and data specialists. You'll support users across a national store network, troubleshoot issues, improve workflows and help turn customer and sales data into useful commercial insight.
What you'll be doing
What we're looking for You'll need strong hands-on CRM experience and the confidence to take ownership when something isn't working. Ideally you'll have:
Why apply? You'll join a collaborative team with experienced CRM and data specialists around you, while gradually taking more ownership as your knowledge develops.
We're recruiting for a growing multi-site business looking for a CRM & Analytics Specialist to take ownership of the day-to-day performance of its in-house CRM platform.
This is a 70% CRM / 30% analytics role, working alongside experienced CRM and data specialists. You'll support users across a national store network, troubleshoot issues, improve workflows and help turn customer and sales data into useful commercial insight.
What you'll be doing
- Support and maintain an in-house CRM platform
- Troubleshoot bugs, system issues and user queries
- Become a key point of contact for teams across multiple locations
- Improve CRM workflows, forms and customer enquiry processes
- Support integrations, upgrades, testing and data migrations
- Write and run SQL queries
- Monitor and improve data quality
- Support reporting across sales, marketing and operations
- Build and maintain dashboards using Power BI or Tableau
- Analyse enquiry, conversion, customer and revenue performance
- Work closely with CRM, data, commercial and operational teams
What we're looking for You'll need strong hands-on CRM experience and the confidence to take ownership when something isn't working. Ideally you'll have:
- 3+ years' CRM administration / systems experience
- Good SQL knowledge, ideally able to build queries from scratch
- Experience supporting sales, customer or enquiry-based CRM systems
- Strong Excel and reporting skills
- Experience with Power BI, Tableau or similar
- Confidence troubleshooting system issues
- Excellent communication skills with non-technical users
- A calm, positive approach when working under pressure
Experience within retail, retail sales, self-storage, property, leisure or another multi-site customer business would be particularly relevant.
Knowledge of PHP, IIS, APIs or SQL Server would be useful, but isn't the main focus of the role.
Why apply? You'll join a collaborative team with experienced CRM and data specialists around you, while gradually taking more ownership as your knowledge develops.
It's a great opportunity for someone who enjoys the mix of systems, problem-solving, data and commercial
performance and wants to become a key CRM specialist within a growing business.
Salary: Up to £50,000 + benefits
Location: Central London
Working pattern: Full-time, 4 days per week in the office
BBBH37186