Business Analyst

Business Analyst | Retail & E-commerce | London (Hybrid) | £45k-£50k + Benefits/Progression

Zachary Daniels are delighted to be partnering with a well-known retail brand to recruit a Business Analyst. This is a fantastic opportunity to work at the heart of a business undergoing exciting digital transformation, helping deliver a new e-commerce platform and driving efficiency across core systems.

In this business-facing role, you'll collaborate with multiple teams, ensuring projects are scoped, delivered, and embedded in ways that truly enhance both customer experience and operational performance. With visibility across IT, e-commerce, and wider retail functions, it's a varied and impactful position offering genuine scope to grow.

Benefits You'll Enjoy:
· Competitive salary up to £50,000 (DOE)
· Hybrid working (2-3 days in London office)
· Staff discount & lifestyle perks
· Collaborative culture with plenty of opportunity for career development

Role Responsibilities:
· Scope, gather, and document requirements for new projects and change requests.
· Run workshops, capturing processes.
· Collaborate with IT, e-commerce, and third-party partners from estimation through to delivery.
· Break down work into clear plans, tasks, and deliverables.
· Capture and analyse data requirements to measure improvements.
· Champion the customer experience throughout all projects.
· Assist QA, UAT, and user training to ensure smooth delivery.
· Keep stakeholders fully informed on progress, risks, and dependencies.
· Provide clear recommendations based on financial, resource, and technology considerations.

About You:
· Experienced Business Analyst with strong retail or e-commerce experience.
· Skilled communicator with clear, concise documentation ability.
· Strong organisational skills.
· Flexible, action-oriented, and motivated by delivering results.
· Knowledge of ERP systems (AX, Oracle, SAP) is highly desirable.

Apply today with your most up-to-date CV!

BBBH34500