Account Manager
I'm working with a fast growing digital agency that delivers market leading eCommerce services to retail clients across the UK and Europe, and they're on the hunt for an Account Manager to join their Client Services team.
This is a brilliant one for someone who likes variety. You'll sit right in the middle of the action, working alongside designers, developers and directors to manage client websites, campaigns, marketing and reporting. One day you might be planning a new project launch, the next you're deep in the analytics or jumping on a client call. No two days look the same.
It's a role with real independence and responsibility, the kind of place where you get freedom to pick up new skills and genuinely make an impact from day one.
The role:
- Looking after client websites, from product data and content updates to managing new requests like design tweaks, feature enhancements, promotions and activations
- Reporting and analytics, including recurring KPI reporting, ad hoc insight work and keeping an eye on website performance
- Managing jobs internally, planning and scheduling with the design and development teams and keeping everything moving through the ticketing system
- Building strong client relationships through regular calls and project catch ups
- Getting involved in new project launches from planning all the way through to QA testing
What you'll bring:
- eCommerce know how
- Strong planning, organisation and time management
- A really sharp eye for detail
- Confidence in dealing with both clients and colleagues
- A natural problem solver who likes finding the answer
It would be a real bonus if you've worked agency side before, collaborated closely with designers, used tools like Jira or Confluence, managed eCommerce CMS platforms, or produced client reports using Google Analytics or similar.
If this sounds like you, get in touch and I'll tell you more.