Account Manager
About Stop Scams UK
Stop Scams UK is an industry-led collaboration between financial services, telecoms and tech sectors to build solutions to stop scams before they cause harm. Our members include Google, Meta, most of the UK’s big retail banks, and several major telecoms companies.
We are a sector-neutral, not-for-profit private company, funded by our members; and with the support of Ofcom and the Financial Conduct Authority. Our work stops scams through our product delivery and leadership; R&D to find new ways to stop scams; and wider stakeholder engagement.
About the role
We are seeking a Technical Account Manager to lead collaborative data sharing initiatives. It involves working closes with our member organisations across banking, technology, and telecommunications sectors. You’ll be the primary operational contact, shepherding data projects from kick-off through completion.
It involves earning the trust and respect necessary to be able to be able to push participants forward, politely but firmly. You’ll need to be very organised, juggling many balls. You’ll need the data skills to handle data and run basic analysis. You’ll be expert in Excel, and ideally know other tools like SQL, R or Pandas. Finally, you’ll need to report and communicate progress consistently, clearly and confidently.
You’ll need to combine skills in managing relationships, with those of project management and of data handling. You’ll be measured on the progress and impact.
It’s a high-impact role in a meaningful space, ultimately helping people. The role would suit someone who creates self-imposed pressure to deliver results. The team at Stop Scams UK is small, non-political and very supportive, but there are no passengers.
Purpose of the role
- Run pilot projects end‐to‐end: keep participant firms on track, gather data & feedback, report back clearly.
- Handle data and perform basic analysis and reporting.
Outcomes
- Pilots delivered on time, with actionable insights.
- Clean, analysable data received from participants.
- Clear, routine updates to member firms and internal stakeholders.
- Measurable evidence of impact from pilots.
Key responsibilities
- Relationship management across banking/tech/telco member firms; be their primary operational contact.
- Pilot delivery: plan, schedule, track tasks & dependencies; chase actions; manage risks/issues.
- Data handling: receive data securely; validate schemas; clean/transform; document data lineage.
- Analytics: run basic analyses using Excel and ideally other tools (e.g., SQL/Python/R or BI tools like Power BI/Tableau), build light dashboards/queries.
- Reporting: concise progress updates; insights summaries; readouts to steering groups; maintain actions.
- Feedback loop: capture participant feedback; synthesise learnings; feed into next‐step recommendations.
- Compliance: follow SSUK data‐sharing agreements and UK GDPR in all pilot data work.
Skills & experience
- Strong relationship-building skills: a “people person”, persistent yet likable.
- Project and account management abilities: Experience in managing projects end-to-end, driving initiatives forward, and coordinating with multiple teams and external members is crucial. Experience in client or customer success, or technical account management, is beneficial.
- Basic analytical and data handling skills: ability to check and handle data, spot inconsistencies, and perform basic analyses. Expertise in Excel, and familiarity with other tools such as SQL, R and/or Pandas (Python), is required. Advanced statistical modelling or data science is not required.
- Experience with regulated industries or tech/finance companies: Having worked in or with companies in banking, tech, or other regulated environments is seen as a plus.
- Attention to detail: The candidate should be organized, able to spot and address data and process errors early, and ensure accuracy in documentation and communication.
- Professional confidence: Enough experience (several years) to interact credibly with senior stakeholders and drive the process, ideally with 6+ years in similar professional environments.
- Mindset: Curious, persistent in moving projects forward, and comfortable taking ownership of issues and solutions.
Reports to
SSUK Chief Product Officer
Terms
Permanent, full-time.
Hybrid; with an expectation of in-person attendance in central London (including at our office near London Bridge) at least two days per week.
Benefits
- Vitality health insurance
- Life Insurance and income protection
- 28 days’ holiday plus UK bank holidays
- Company pension scheme with employer contribution