Senior Account Manager
About Stop Scams UK
Stop Scams UK is an industry-led collaboration between financial services, telecoms and tech sectors to build solutions to stop scams before they cause harm. Our members include Google, Meta, most of the UK’s big retail banks, and several major telecoms companies.
We are a sector-neutral, not-for-profit private company, funded by our members; and with the support of Ofcom and the Financial Conduct Authority. Our work stops scams through our product delivery and leadership; R&D to find new ways to stop scams; and wider stakeholder engagement.
About the role
We are seeking a Technical Account Manager to lead collaborative data sharing initiatives. It involves working closes with our member organisations across banking, technology, and telecommunications sectors. You’ll be the primary operational contact, shepherding data projects from kick-off through completion.
It involves earning the trust and respect necessary to be able to be able to push participants forward, politely but firmly. You’ll need to be very organised, juggling many balls.
Key to this role is the need to combine skills in managing relationships, with those of project management. There’s a range of people you’ll be dealing with so you’ll have to be comfortable adapting your communication style. You’ll be building processes and methodologies in order to get things done.
It’s a high-impact role in a meaningful space, ultimately helping people. The role would suit someone who creates self-imposed pressure to deliver results. The team at Stop Scams UK is small, non-political and very supportive, but there are no passengers.
Key responsibilities
- Relationship management across banking/tech/telco member firms; be their primary operational contact for data sharing initiatives.
- Project delivery: plan, schedule, track tasks & dependencies; chase actions; manage risks/issues.
- Data handling: receive data securely; validate schemas; clean/transform; document data lineage.
- Analytics: run basic analyses using Excel. Experience with other data related tools is a bonus but this is a relationship and orchestration/project management focussed role.
- Reporting: concise progress updates; insights summaries; readouts to steering groups; maintain actions.
- Feedback loop: capture participant feedback; synthesise learnings; feed into next‐step recommendations.
- Compliance: follow SSUK data‐sharing agreements and UK GDPR in all pilot data work.
Skills & experience
- Strong relationship-building skills: a “people person”, persistent yet likable.
- Project and account management abilities: Experience in managing projects end-to-end, driving initiatives forward, and coordinating with multiple teams and external members is crucial. Experience in client or customer success, or technical account management, is beneficial.
- Basic analytical and data handling skills: ability to check and handle data, spot inconsistencies, and perform basic analyses. Expertise in Excel is needed whilst anything else is a bonus more than a prerequisite.
- Professional confidence: Enough experience (several years) to interact credibly with senior stakeholders and drive the process, ideally with 8+ years in similar professional environments.
- Mindset: Curious, persistent in moving projects forward, and comfortable taking ownership of issues and solutions.
- Educational and career background: A good university is always a bonus! If you’ve worked in other regulated industries such as telecoms or finance that would be great.
- You’ll be reporting to the Chief Product Officer whilst the role itself is offering up to £90K. There’s also a range of benefits, including health insurance, 28 days holiday (plus bank hols), and life insurance and income protection.