Customer Proposition Manager

About the role

As part of our Business Support and Transformation Team this role will be responsible for developing new revenue generating propositions, driving commercial performance, and leading the growth agenda. Reporting directly to the Head of Transformation this role is responsible for taking a leading role delivering on our growth ambitions, designing new propositions, identifying new ways of working and embedding strategically critical business-initiated improvements. This includes driving the Zellis commercial performance, leading change initiatives and being accountable for maximising revenue and customer satisfaction.
In this role your key responsibilities will be:

Overall

• Lead strategic change programmes creating new service propositions, monitoring and driving commercial returns Analyse insights
  • Analyse customer and financial insights: review market research and data to understand customer behaviour and market trends.
  • Be the voice of the customer: advocate for customer needs and ensure propositions are aligned with customer expectations.
  • Keep up with customer trends and competitor activity: Staying informed about the latest developments in the market is crucial for developing leading customer propositions. Implementation
    • Develop and implement new customer propositions - building on our leadership in Benefits, HR and Payroll.
    • Develop the business case for major change for each improvement initiative - (expected revenue, cost, resources, delivery time frame, risks & implementation difficulty)
    • Lead the design and implementation of new initiatives: Develop customer blue prints and experience journeys.
    • Mobilise the organisation to ensure that the proposition is delivered end to end from concept to go to market. Team working
      • Collaborate and maintain strong relationships with various departments, including finance, marketing, partnerships, customer solutions and operations, to ensure cohesive business strategies
        Drive ongoing performance
        • Champion and put in place mechanisms to ensure long term adoption of the propositions and optimise propositions to meet changing customer needs and market dynamics.
        • Own prioritisation of initiatives to ensure focus on the most impactful areas and build an ongoing backlog of improvement
        • Manage and oversee the commercial performance Skills & experience
          
          Essential Skills, knowledge and expertise:
          • Employees with 5+ years of experience in commercial / marketing / business transformation
          • Experience developing customer experience blueprints/ processes
          • Experience developing new go to market propositions
          • Experience managing commercial performance
          • Experience in delivering improvement projects with measurable outcomes
          • Demonstrable experiencing partnering and influencing across teams
          • Experience with Microsoft Excel, Word and Powerpoint
          • Excellent written and verbal communications skill - being able to clearly and confidently set out what the changes will deliver and how we get there and manage stakeholders
          • Structured and analytical - using data to drive decision making
          • Clear creative thinker - able to see the bigger picture.
          • Curious - looking at best practice exists and how this can be applied.
          • Completer finisher - to ensure change is embedded and measured ongoing
          • Leadership - ability to lead and challenge other teams
          • Ability to work at pace, achieving set deadlines with attention to detail.
          • Able to demonstrate good organisational and time management skills Benefits & culture
            
            At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.
            
            Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:
            • Unstoppable together.
            • Always learning.
            • Make it count.
            • Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive.
              
              We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive:
              • A competitive base salary.
              • 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
              • Private medical insurance.
              • Life assurance 4x salary.
              • Enhanced pension scheme with company contributions up to 8.5%.
              • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.