Customer Support Agent- Payroll

AsaPayrollCustomerSupportAgent,you'llrepresentZellisinbothinternalandcustomer-facinginteractions,deliveringhigh-quality,multi-channelsupportforoursoftwaresolutions.YoullworkwitharangeofstakeholdersHR/Payrollmanagers,Finance,ITprofessionalstoresolveissues,improveservicedelivery,andenhancethecustomerexperience.

Wewillprovidefullproducttraining,supportedbyyourteam,butyoullneedtobetechsavvyideallywithaPayrollbackgroundandathirsttolearnwithinterestindevelopingacareerinasoftwaresupportenvironment.

KeyResponsibilities

• TechnicalSupport:ProvideexpertpayrollrelatedsupportacrossZellisproducts,resolvingsoftwareanddata-relatedissues,andcontributingtoproductimprovement.
• CaseManagement:HandlePayrollrelatedsupportcasesthroughtoresolution,ensuringtimelycustomerupdatesandSLAcompliancewhiledeliveringapositivecustomerexperience.
• KnowledgeSharing:KnowledgeArticlecreation.
• Collaboration:Provideinputinsupportteaminmeetings,followdefinedsupportprocedures,andhelpdrivecontinuousimprovement.
• Travel&Flexibility:OccasionaltraveltoZellis/customermayberequired.Occasionalon-callsupport(evenings/weekends)onarotabasis.

Skills&Experience

• PriorexperienceinaPayrollprocessing,advisoryorcustomersupportrolewithdemonstrableknowledgeofPayrolllegislationandbestpractice
• Provenexperienceincustomerserviceorcustomersupportrole
• ProficientwithPayroll&casemanagementsoftwareaswellastheMicrosoftsuiteofproducts
• ExperiencewithSLAs,KPIs,andcustomersatisfactionmetrics(e.g.,NPS)
• ApositiveandcuriousmindsetforAI-firstworking,embracingtheimpactthat'human+AI'canbringtotheworld.YoullhavestartedtouseAIinaworkand/orpersonalsetting,withabasicunderstandingoftheprinciplesofAIanditspositivepotentialandadesiretolearn

Benefits&Culture

AtZelliswecreatemarket-leadingHR&Payrollproductsandservices,,withalmosthalf(42%)oftheFTSE100,50%ofthetopretailersand30%ofthetopuniversitiesintheUK&Irelandascustomers,makingusthelargestproviderofPayrollandHRsoftwareandmanagedservices.

Ourvisionistobetheclearleaderinpay,reward,analytics,andpeopleexperiences.We'repassionateaboutcreatinganenvironmentwherepeoplewanttojoin,belongto,,whichweredefinedwithinputfromallofour2,000colleagues,weliveandbreatheeveryday:

• Unstoppabletogether.
• Alwayslearning.
• Makeitcount.
• Thinkscale.

Ourpeoplearecriticaltoourongoingsuccess;wereproudofourinclusiveculturethatgivesyoutheplatformtogrow,challengethestatusquoandplayacrucialroleinfurtherenhancingourmarketpositionastheleadingproviderofHR&Payrollsoftwareandservices.WithZellisyoullhavethechancetostretchandchallengeyourselfinanenvironmentthatsvaried,flexibleandhugelysupportive.

Wealsolovetorewardandrecogniseourbrilliantcolleagues.Aspartofyourbenefitspackage,youllreceive:

• Acompetitivebasesalary.
• 25daysannualleave,plusyourbirthdayoffandtheopportunitytobuyadditionalholiday.
• Privatemedicalinsurance.
• Lifeassurance4xsalary.
• Enhancedpensionschemewithcompanycontributionsupto8.5%.
• Ahugerangeofadditionalflexiblebenefitsacrossfinancial&personalwellbeing,lifestyle&leisure.

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