Implementation Consultant

About the role

We're currently hiring for a new Implementation Consultant, as we continue to grow our business and onboard a number of exciting new clients. You'll use your customer relationship skills and technical knowledge to deliver a seamless transition for clients joining Moorepay, ensuring their needs are understood and met.

Key responsibilities include:

• Using your excellent understanding of UK payroll procedures to fully understand how the client is currently operating and adapting this to our standard model.
• Providing excellent client care and building a working relationship with your clients by demonstrating expert knowledge and experience.
• Analysing client requirements and developing appropriate solutions, together identifying areas for improvement.
• Identifying where standard solutions should be used, and where bespoke solutions are required.
• Finding efficient, new and innovative ways to resolve potential issues.
• Identifying potential problems and instigating corrective action.
• Acting as a central point of contact between clients and internal teams, ensuring that build data documents are completed and acted upon in an accurate and timely fashion.
• Producing clear project plans with schedules and milestones, so that your clients and internal colleagues are fully aware of their requirements and associated timeframes.
• Documenting client processes and payroll rules for a clear handover to the Service Delivery Teams.
• Identifying and planning the training requirements of the client based on their products and services and current levels of knowledge.
• Attending client service review meeting and other meetings as required.
• Using your knowledge and experience to complete change in as efficient and cost-effective way as possible.
• Understanding what the client has paid for and generating additional charges where necessary to maximise revenue.
• Acting as a mentor to colleagues, particularly to Implementation Support Consultants.
• Challenging existing methods and seeking to improve upon them, to proactively impact working practices and the client experience. Skills & experience
  • Excellent payroll knowledge and previous experience of implementing payrolls with various levels of complexity.
  • Experience working in a project role within a similar HR / Payroll / Finance software environment.
  • Solid project and change management skills (Lean Six Sigma, etc).
  • Exceptional overall planning, organisational and prioritisation skills.
  • Strong customer focus and stakeholder management, comfortable building relationships up to senior / exec / board level.
  • Ability to influence and build robust business rationale that may affect a change in direction of a project or programme.
  • Excellent interpersonal and communication skills, with a confident nature.
  • Excellent commercial awareness, with the ability to maximise revenue and profitability for the business.
  • Proven ability in building and managing a change team to deliver value to the business - that maybe working both onshore & offshore.
  • Excellent report writing and presentation skills, able to present complex information in a way that can be understood by different audiences.
  • A meticulous eye for detail and creative in your thinking. Benefits & culture
    
    Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
    
    To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/ life balance, and equal opportunities and inclusion for all.
    
    Here's what you'll gain if you join our team:
    • A career packed with opportunity, in a stable and growing company.
    • A comprehensive programme of learning and development.
    • Competitive base salary.
    • 25 days annual leave, with the opportunity to buy more. You'll even get your birthday off as well!
    • Private medical insurance.
    • Life assurance 4x salary.
    • Enhanced pension with up to 8.5% employer contributions.
    • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.