Managing Implementation Consultant

About the role

As a Managing Implementation Consultant you'll be responsible for leading, coaching and delivering implementation and consultancy activities for Zellis’ customers on multiple aspects of their solutions or services delivery. You'll be a subject matter expert in Zellis’ processes and solutions and must have excellent stakeholder management and relationship building skills.

You may lead delivery directly or will work closely with the Project or Programme Manager and other Implementation Consultants. As well as this, you'll manage a pool of Consultants and be instrumental in supporting, coaching and mentoring them to support their skills and career development.

This role may require regular travel, often overnight or for extended periods of time, both to customer locations and Zellis or partner offices.

In this role your key responsibilities will include:

• Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis’ range of solutions and services.
• Delivery of tasks against the agreed project plan and scope, following the Zellis standard project implementation methodology.
• Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and, where agreed, in line with all acceptance criteria.
• Supporting the Project or Programme Manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place, including successful transition into live operations.
• Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the implementation Project or Programme Manager (or Zellis senior leader) in a timely fashion.
• Acting as a coach and mentor to other Consultants to help develop their skills and career development paths, including performance management of individuals and managing against team KPIs and objectives (i.e. engagement, chargeability, recruitment, lead times etc).
• Proactively and reactively resourcing delivery against the required customer demand, including looking ahead at demand to build and scale the team to meeting revenue, chargeability and lead time targets.
• Maintaining and enhancing the implementation asset library and continuing to drive continuous improvement activities to improve service, skills and customer satisfaction levels.

Skills & experience

• Experience delivering on medium-large scale implementation, software, advisory or managed services within HR & Payroll for customers with medium-large scale employee volumes (over 10,000 EEs and £300k budgets).
• Expertise in core skills, and proficient in wider range of technical skills, including main feature functions, setup and configuration in ResourceLink, MyView and Zellis HCM Cloud; ZIP APIs, connectors and integration methods, system & health reviews.
• Expertise at data migration and loading for complex data structures; Expertise at master data and payroll reconciliation for complex employee payroll data, gross-to-net calculations and associated outputs.
• Proficiency in relevant technical skills (e.g. solution design and troubleshooting standard pay element formulae, service conditions, leave management schemes, etc).
• Overseeing self and others; plans, schedules and delivers work to meet given objectives, outcomes and KPIs.
• Determines, applies and advises appropriate methods, tools, applications and processes (leading continuous improvement of standard operating processes).
• Partners, consults and facilitates appropriate collaboration between senior stakeholders, including C-Suite level (internally and externally).
• Follows an expert approach to identifying and resolving business and reputationally impacting risks and issues.
• Owns root cause analysis for risks and issues.
• Acts as a point of escalation, managing difficult conversations for senior stakeholders, including C-Suite level.
• Defining, alongside the Service Line leads, the approach and playbook to problem resolution and solution design.

This role will have people leadership skills, including:

• Managing people performance, development and retention risks.
• Proactively cascading knowledge; Consuming new product / service capabilities in teams.
• Managing resource chargeability.
• Driving team to achieve targets, including SLAs, KPIs and successful outcomes.
• Owning and driving team eNPS.
• Leading multi-disciplinary teams, including outside of knowledge expertise.
• Taking the initiative in identifying your own and supporting team members’ appropriate development opportunities.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

 - A competitive base salary, plus cash car allowance.

 - 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.

 - Private medical insurance.

 - Life assurance 4x salary.

 - Enhanced pension scheme with company contributions up to 8.5%.

 - A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.