Sales Operations Co-ordinator

We are seeking a detail-oriented and proactive Sales Operations Coordinator to support our dynamic sales team within a fast-paced IT Managed Service Provider (MSP) environment. This role is pivotal in ensuring smooth sales operations, accurate quoting, and timely management of client renewals and vendor deal registrations.

Key Responsibilities:

Quote Generation & Sales Support

• Prepare and issue accurate quotes for hardware, software, and services based on sales team requests.
• Liaise with vendors and distributors to obtain pricing and availability.
• Ensure quotes align with client requirements and company margin targets.

Client Renewals Management

• Track and manage contract and subscription renewals for existing clients.
• Coordinate with account managers to ensure timely communication with clients regarding upcoming renewals.
• Maintain renewal schedules and proactively flag opportunities for upsell or cross-sell.

Deal Registration & Vendor Coordination

• Register deals with vendors to secure pricing advantages and promotional incentives.
• Monitor deal registration statuses and ensure compliance with vendor requirements.
• Maintain relationships with vendor account managers and escalate issues when needed.

Sales Operations & Administration

• Maintain CRM records with accurate quote, renewal, and deal registration data.
• Support reporting and forecasting activities by providing timely and accurate data.

Skills & Experience Required:

• Previous experience in a sales support or operations role, ideally within an IT MSP or technology reseller.
• Strong understanding of IT products and services (hardware, software, cloud solutions).
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and quoting tools.
• Excellent attention to detail and organisational skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently and manage multiple priorities.

Desirable Qualifications:

• Experience with vendor portals (e.g., Microsoft, Cisco, HP, Dell).
• Familiarity with procurement and licensing models (e.g., SaaS, perpetual, subscription).