Support Engineer

Support Engineer

Why Zuto?

The UK's Top 25 Best Large Companies to Work For

Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity.

Our journey began in 2006, and we're thrilled to have achieved significant milestones along the way. However, we're not resting just yet. We're continuously striving to reach new heights and achieve even greater successes with our team of over 450 Zutonites.

Behind taking a mortgage, buying a car is likely to be the second biggest purchase we make, and we know that our customers rely on their cars to get to work, take their children to school, take elderly relatives out at the weekend, the list goes on.

We have always said, if we were to achieve our purpose of bringing simplicity and transparency to supporting hundreds of thousands of customers into cars, this would only be half of the story.

From our very beginnings, we have always known that we were creating something special at Zuto; redefining what success looks like and leaving a legacy that we could all be proud of.

The Role

Were looking for an enthusiastic IT Support Engineer to join our internal technology team. Youll be responsible for providing hands-on support, managing incidents through our ticketing platform (Freshservice), and maintaining key systems such as Microsoft 365, and endpoint devices.

Youll work closely with the wider IT function on projects, system improvements, and user training to enhance productivity and reliability across the business.

Key Responsibilities

• Provide 1st and 2nd line support to internal users across Windows and macOS devices.
• Manage and resolve support tickets via Freshservice, ensuring timely updates and resolutions.
• Administer and support Microsoft 365 applications, including Exchange Online, SharePoint, Teams, and OneDrive.
• Support and maintain Mimecast for email management, archiving, and security.
• Perform user onboarding/offboarding processes including account provisioning and asset management.
• Maintain accurate hardware and software inventory records within Freshservice.
• Troubleshoot network connectivity and VPN issues in a hybrid environment.
• Collaborate with IT colleagues on system upgrades, patch management, and security initiatives.
• Document IT processes, FAQs, and guides to support continuous improvement.

About You

• Youre a proactive problem-solver with a passion for technology and user satisfaction. You enjoy learning new systems and have a hands-on approach to IT challenges.
• Career Growth & Development
• Were passionate about developing our people. This role is ideal for someone eager to expand their technical expertise and grow toward a future in network or systems engineering. Youll have opportunities to: Gain exposure to network technologies, cloud infrastructure, and security tools. Dedicate time for professional development and ongoing training to support your growth. Take on project-based work to broaden your technical experience.
• Were looking for someone whos motivated to grow their skills, challenge themselves, and build a long-term career within our technology team.

Essential Skills & Experience

• Experience in a 1st/2nd line IT support role within a Microsoft environment.
• Strong knowledge of Windows 10/11, Microsoft 365 administration, and Active Directory.
• Familiarity with Freshservice or similar ITSM tools.
• Experience supporting Mimecast or other email security systems.
• Basic understanding of networking fundamentals (TCP/IP, DNS, VPN).
• Excellent communication and customer service skills.
• Desirable Skills
• Exposure to Intune or other device management tools.
• Scripting or automation (PowerShell) for routine tasks.