Senior Desktop Support Technician (City of London)

Desktop Support Technician – Investment Bank (Inside IR35)

On-site | London | Contract | Inside IR35

Are you a hands-on IT support professional with a passion for delivering high-quality, end user focused ITSupport in a fast-paced, global environment?

We’re working with a leading global investment banking advisory firm —headquartered in New York with offices across North America, Europe, the Middle East, and Asia—currently seeking an experienced Desktop Support Technician to join their London team.

The Role

As a Desktop Support Technician, you’ll be the go-to person for all things end-user support across the London and wider EMEA offices. You’ll provide technical assistance, manage hardware incidents, support VIP/C-suite clients, and contribute to continual improvement initiatives within an agile, ITIL-aligned environment.

Key Responsibilities

• Provide hands-on desktop support for internal end-users (Lenovo/Apple devices)
• Deliver white-glove support to senior leadership and VIP users
• Diagnose, troubleshoot, and resolve hardware/software issues
• Manage procurement, setup, and asset lifecycle of EUC hardware
• Set up and support video conferencing systems (Zoom, Teams, AV)
• Maintain incident, request, and asset records in ServiceNow
• Support office moves and meeting room tech setups
• Liaise with global IT teams and external vendors across EMEA/APAC
• Contribute to documentation and process improvements

What You’ll Bring

• Proven experience as a Desktop Support Engineer or Technician in a corporate setting
• Strong knowledge of:
• Windows OS, Microsoft 365, Exchange Online, Active Directory
• iOS and Android device support (MDM/Intune)
• LANDesk/Ivanti, Citrix, VoIP, video conferencing tools (Teams/Zoom)
• Solid understanding of networking concepts and two-factor authentication
• Familiarity with ITIL principles and service management tools (ServiceNow)
• Excellent interpersonal and communication skills—especially with senior stakeholders
• Self-starter with exceptional organization and time management skills

Nice to Have

• Experience in financial services or investment banking
• Office relocation/desk move support
• Certifications in Microsoft/O365, Security, or ITIL Foundation

Details

• Contract Type: Inside IR35
• Location: Central London, fully on-site
• Duration: Initial term with potential for extension

Excellent opportunity with an established and growing organization. Please share your CV in the first instance and we will be in touch asap