Customer Success Manager

📍 Location: Canary Wharf, London, United Kingdom.

🕒 Hybrid | On-site | Sales Department.

Company Description

adWMG, a division of WMG International, is a prominent ad-tech company specializing in programmatic user acquisition and monetization. The company connects global game advertisers, such as Xbox, PlayStation, and Steam publishers, with target audiences to maximize visibility and player acquisition. adWMG also equips publishers, SSPs, Ad Exchanges, and SDKs with tools to optimize demand and boost revenue across platforms, including web, mobile in-app, and CTV. As a trusted tech partner, adWMG is IAB-certified, TAG-verified, and TCF 2.2 compliant while serving thousands of websites and mobile applications worldwide. The company operates from its offices in Los Angeles, London, and Kyiv, offering a global market presence and innovative monetization solutions.

Role Description

This is a full-time hybrid Customer Success Operational Manager role based in the London Area, United Kingdom, with partial remote flexibility. This role will oversee the onboarding and support of clients, ensuring optimal use of adWMG’s technology and services to meet their goals. Responsibilities include on-boarding new supply & demand partnerships, analysing data, inventory quality management, performance optimisation, managing and growing existing partnerships, addressing customer needs, identifying upselling/cross-selling opportunities, and building and maintaining strong customer focussed relationships. The role also demands proactive communication and collaboration with internal teams including business development, Inventory Quality, AdOps, Finance and Product teams to deliver an exceptional customer experience.

This is a great opportunity for professionals with strong sales fundamentals, excellent analytical and communication skills, experienced operational skills combined with a genuine interest in working with international clients in the AdTech industry.

Key Responsibilities

• Conduct regular calls and manage ongoing email communication
• Support Business Development with their efforts during the pre-sales process
• Develop and implement strategic initiatives to drive sales revenue growth through existing partnerships
• Act as the primary point of contact for partner stakeholders, offering insights, resolving issues, and identifying upselling and cross-selling opportunities
• Work closely with internal product and technical teams to enhance performance and maximize yield
• Track and analyze performance metrics and KPIs to inform optimization efforts and long-term growth strategies
• Represent the company at global ad-tech, gaming, and programmatic events to strengthen partnerships and increase market visibility.

Qualifications

• 5+ years of experience in Sales / Customer Success / Business Development
• Strong skills in Customer Satisfaction and Customer Service to ensure client needs are met effectively
• Proficiency in Relationship Building and Customer Retention to maintain and enhance long-term partnerships
• Solid Analytical Skills to interpret data, assess performance metrics, and provide actionable insights
• Proven ability to manage client accounts, with excellent communication and problem-solving skills
• Experience in the ad-tech or digital advertising industry is a plus, but not required
• Specific knowledge around oRTB, PreBid, VAST, MMP, monetization and mobile user acquisition is highly preferred.