Programme Manager - Business Operations

Programme Manager, Business Operations

About the Role

My client, a next-generation data infrastructure business backed by record-breaking funding, is seeking a Programme Manager to oversee internal business operations across the end-to-end Lead-to-Load (L2L) process - from customer commitment through to deployment and post-handover support.

This role ensures customer projects move smoothly through each phase of the business, coordinating between commercial, finance, operations, and delivery teams. You’ll own the process that turns a signed deal into a delivered service - managing programme visibility, tracking dependencies, and ensuring the right resources, budgets, and equipment are in place.

While project managers drive day-to-day deployment, you’ll maintain strategic oversight - connecting the dots between business functions to keep programmes on time, on budget, and fully aligned with company objectives.

Key Responsibilities

Programme Oversight & Governance

• Own the end-to-end Lead-to-Load (L2L) process across sales, operations, finance, and delivery functions.

• Maintain visibility of all active and upcoming programmes — ensuring dependencies, milestones, and risks are clearly tracked.

• Oversee commercial readiness, procurement, and logistics to ensure infrastructure and equipment are available to meet deployment schedules.

• Support leadership with accurate reporting, dashboards, and KPI tracking across all programmes.

Business Operations & Coordination

• Drive cross-functional collaboration between Sales, PMO, Procurement, Finance, and Operations teams.

• Manage the flow of information, approvals, and handovers between internal stakeholders.

• Track purchasing, delivery timelines, and financial forecasting for ongoing and planned deployments.

• Identify process improvements to enhance efficiency and operational readiness.

Capacity & Planning

• Work with internal teams to align customer demand with available capacity and delivery timelines.

• Support resource and financial planning to ensure business preparedness for upcoming projects.

• Proactively flag constraints or risks related to procurement, delivery readiness, or internal capacity.

About You

• 5+ years’ experience in programme or business operations management, ideally within technology, infrastructure, or large-scale delivery environments.

• Proven ability to manage cross-functional programmes from initiation to completion.

• Strong organisational and stakeholder management skills — able to coordinate multiple workstreams and maintain executive-level visibility.

• Experience in procurement tracking, financial oversight, and operational process management.

• Skilled in programme reporting tools (Sheets, Power BI, Asana, or Jira).

• Commercially aware, process-driven, and comfortable working in a fast-paced, scaling environment.

Nice to Have:

• Experience supporting infrastructure or technology delivery (data centre, cloud, or network environments).

• Familiarity with CRM, procurement, and project tracking systems (HubSpot, Wrike, or similar).

• Exposure to capacity planning or resource management.