BMC Helix CMDB Architect

Location : Reading, Hybrid

Type of employment : Inside IR35 Contract / Fixed term contract

No visa sponsorship

BMC Helix CMDB Architect

We are looking for an experienced BMC Helix CMDB Architect to design, implement, and manage the CMDB within the BMC Helix ITSM ecosystem.

The role focuses on building a scalable CMDB, ensuring data accuracy, and enabling effective service mapping to support IT operations.

Key Responsibilities

Design and maintain CMDB architecture aligned with business needs

Define CI classes, relationships, and extend the Common Data Model (CDM)

Implement and manage BMC Helix Discovery (ADDM) and Service Mapping

Establish data governance, reconciliation, and normalization processes

Ensure high data quality, accuracy, and completeness of CMDB

Integrate CMDB with ITSM modules and external systems (cloud, monitoring, DevOps tools)

Automate workflows using Helix Innovation Studio / Remedy

Collaborate with stakeholders and drive CMDB adoption and maturity

Monitor performance and optimize CMDB and discovery processes

CMDB Migration capabilities

Required Skills & Experience

10+ years in ITSM / CMDB domain with strong BMC Helix experience

Expertise in BMC Helix CMDB, Discovery (ADDM), and ITSM Suite

Strong understanding of CDM, CI lifecycle, and relationship modeling

Hands-on with Reconciliation and Normalization engines

Experience with APIs, integrations, and data modeling

Knowledge of cloud platforms (AWS, Azure, GCP)

Preferred

ITIL certification

Experience with Service Mapping and multi-cloud environments

Exposure to DevOps and AIOps concepts