Onboarding & Customer Success Manager

We're a multi award winning digital payments and insight platform within the automotive industry. With over 5,000 automotive retailers we help drivers pay for motoring costs, accessories, and other services via a variety of payment options. Our purpose is to build a solution that gives drivers peace of mind while enhancing customer experience and assisting dealer profitability.

The Onboarding & Customer Success Manager at Bumper will play a critical role in ensuring customers experience a world class journey from the start of their journey with us. This full time hybrid role is based 3 days a week at our Sheffield or London office, with travel to client sites when required.

• Customer Implementation & Onboarding:
  • Lead the seamless implementation of Bumper Pro for new customers through effective project management, ensuring swift adoption and value realisation.
  • Develop, refine and deliver world class onboarding processes to enhance customer satisfaction.
• Customer Success Management:
  • Oversee ongoing customer support, ensuring issues are resolved promptly and effectively.
  • Build and maintain strong relationships with key stakeholders.
  • Conduct regular business reviews to assess performance, gather feedback and identify opportunities for improvement.
• Strategic Input:
  • Collaborate with Sales, Product and Growth teams to align customer success strategies with broader business goals.
  • Utilise customer insights to influence product development and enhance user experience.
  • Drive initiatives to increase customer retention, expansion and advocacy.

We're excited to welcome an Onboarding and Customer Success Manager who shares our vision of making Bumper the No. 1 payments platform in Europe. In this role you'll shape the customer journey for our new Bumper Pro Product, from first touchpoint to long term success, working cross functionally in a fast paced environment.

• Proven experience in a similar role, preferably within SaaS, payments or automotive.
• Project management experience.
• Strong understanding of the automotive industry is highly desirable.
• Exceptional ability to build relationships and deliver value to customers.
• Data driven mindset with the ability to analyse and utilise metrics to improve outcomes.
• Organised and methodical.
• Excellent communication and presentation skills.
• A full, clean UK driving licence.

• Competitive Salary
• Performance Bonus: Uncapped commission scheme
• Healthcare: Private healthcare with Vitality and Medicash health cash plan
• Time Off: 26 days holiday + bank holidays, plus volunteer days
• Flexible Benefits:
  • Salary sacrifice pension with Aviva
  • Cycle to Work Scheme
  • Electric Vehicle Salary Sacrifice scheme with Octopus
  • Salary Sacrifice Chiidcare
  • Wellbeing allowance of £250 per year
• Work Life Balance: Flexible working policy
• Annual Company Retreat - a few days of fun, collaboration and mingling (make sure your passport's in date!)
• Parental Leave: 4 months paid leave for primary carers and 1 month for secondary carers

Perks are nice, but we know perks don't make up the whole package of a great job. By joining our Bumper team, you'll have the opportunity to be an ambassador for our product & brand and help us continue on our winning streak!