Head of IT and Head of Operations
Head of IT and Head of Operations
City of London
Temporary to Permanent
£420 - £460 per day £110,000 - £120,000
cer Financial are working alongside an international bank who are based in the London. They are seeking a Head of IT who has an operation background, to work with them on a temp to permanent basis.
The responsibilities of the Head of IT will include:
- Accountable for the strategic planning and delivery of operations and systems to enable general processing, effective outsourcing of services, business continuity and operational resilience within the business.
- Own the bank’s IT strategy and IT operations.
- Ensure availability and performance of core banking systems, payment gateways, and all customer-facing digital platforms.
- Lead IT change, systems upgrades, incident response, and technology risk management.
- Govern system access controls, IT policies, and disaster recovery processes.
- Oversee cybersecurity strategy, controls, testing (including penetration testing), and ongoing monitoring. Ensure compliance with FCA/PRA cyber requirements, NCSC guidance, and GDPR.
- Own the incident response plan for cyber events and support regulatory notifications if required.
- Oversee payment processing (Faster Payments, CHAPS, BACS, card payments, etc.).
- Ensure reconciliations, settlements, and exceptions management are timely and accurate.
The successful Head of IT will have:
- Significant experience in operations leadership within a UK bank, building society, or FCA-regulated financial institution.
- Strong knowledge of UK banking operations: payments, onboarding/KYC, fraud operations, reconciliations, complaints, and customer servicing.
- Deep understanding of UK financial regulation (FCA Handbook, PRA rules, SYSC, Operational Resilience, Consumer Duty).
- Demonstrated ability to design, scale, and optimise operational processes.
- Experience with digital banking systems and automation highly desirable.
This role is now urgent so do not delay in applying with your updated CV. My client is keen for an almost immediate starter.