Customer Success Manager

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO

We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future.

Key Responsibilities

• Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction
• Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement
• Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics
• Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals
• Develop and maintain customer success dashboards and performance reporting for leadership visibility
• Contribute to revenue growth through incremental expansion within existing accounts (not direct sales)
• Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales
• Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings
• Represent the business with professionalism and credibility across client meetings and strategic reviews

About You

• 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment
• Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments
• Strong technical acumen to act as a bridge between clients and technical teams
• Excellent communication, organisation, and stakeholder management skills
• Commercially minded, data-driven, and comfortable analysing success metrics
• Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up
• Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous