Google Workspace Support Specialist (Contract)

Google Workspace Support Specialist (Contract - Outside IR35)

Location: Onsite - London

Contract Length: 4-6 weeks

Start Date: 25th May 2026

Day Rate: £150-£250 per day (Outside IR35)

About the Role

We are seeking an experienced and approachable Google Workspace Expert to support employees following a major internal Google transformation project. This is a hands-on contract role focused on real-time user support, floor walking, troubleshooting, training reinforcement, and driving user adoption across the full Google Workspace suite.

You will act as the go-to person for all Google-related queries, helping employees transition smoothly to new ways of working and ensuring a positive end-user experience.

Key Responsibilities

• Provide onsite “floor walking” support to employees following the Google transformation rollout
• Deliver real-time troubleshooting and user assistance across the full Google Workspace suite including:
• Gmail/Google Sheet/Google Docs/Google Slides/Google Drive/Google Meet/Google Calendar/Google Chat
• Support users with day-to-day operational queries, technical issues, and best practices
• Assist with adoption and change management activities
• Guide users on collaboration features, file sharing, permissions, and productivity tools
• Troubleshoot account, syncing, access, and application-related issues
• Escalate complex technical problems to relevant IT teams where required
• Create quick reference guides and support documentation where needed
• Build strong relationships with users and provide a high level of customer service
• Gather common issues and feedback to support continuous improvement

Skills & Experience Required

• Strong hands-on experience with Google Workspace / G Suite
• Previous experience supporting users during digital transformation or migration projects
• Excellent knowledge of Gmail, Sheets, Docs, Drive, Meet, and Calendar
• Proven experience in floor walking, desk-side support, or IT support environments
• Strong communication and interpersonal skills
• Ability to explain technical concepts to non-technical users
• Calm and professional approach in fast-paced environments
• Strong problem-solving and troubleshooting abilities
• Experience working in enterprise or corporate environments preferred

Desirable

• Google Workspace certifications
• Experience supporting migration projects from Microsoft 365 to Google Workspace
• ITIL or service desk experience
• Change management or training support experience

What Success Looks Like

• High user satisfaction and adoption across Google Workspace tools
• Fast and effective issue resolution
• Increased employee confidence using Google tools
• Smooth post-transformation support experience

How to Apply

Please apply with your updated CV and a brief summary of your Google Workspace support experience, including any transformation or migration projects you have supported.