Service Designer

Service Designer - Remote within the UK (travel to office once a month that is paid for) 6 month FTC that will be ongoing - up to 60,000

Overview

We are looking for a Service Designer to join a growing digital team and play a key role in shaping end-to-end experiences across complex products and services. Youll work collaboratively with multidisciplinary teams to understand user needs, map customer journeys, and design seamless services that deliver measurable impact.

Key Responsibilities

• Lead the design of end-to-end services, ensuring user needs are met across all touchpoints and channels
• Conduct user research and translate insights into actionable service design artefacts such as personas, journey maps, and blueprints
• Facilitate co-creation and design workshops with stakeholders and cross-functional teams
• Collaborate closely with Product Managers, UX/UI Designers, Developers, and Researchers to ensure consistency and alignment
• Identify opportunities for service improvement and innovation across existing customer experiences
• Define service design principles, frameworks, and standards to guide ongoing development
• Communicate design decisions clearly and persuasively to both technical and non-technical audiences
• Contribute to continuous improvement of design processes and methodologies

Skills & Experience

• Proven experience as a Service Designer or similar role in digital transformation, consultancy, or user-centred design environments
• Strong portfolio showcasing service design projects, from research through to implementation
• Proficient in creating service blueprints, journey maps, process flows, and experience prototypes
• Comfortable using tools such as Miro, Figma, Sketch, and other service design platforms.
• Experience working in Agile or multidisciplinary teams
• Strong communication, facilitation, and stakeholder management skills
• Understanding of business strategy, digital technology, and user-centred design principles