UX Researcher

UX Researcher

Manchester Hybrid
£450 per day Inside IR35
Contract to Permanent Opportunity

A leading European SaaS enterprise business is looking for a UX Researcher to join their growing User Centred Design team during a major digital transformation programme.

The organisation is investing heavily in modernising a large scale marketplace platform and is looking for an experienced researcher who can generate deep user insight across complex digital and operational journeys.

This role will begin as a six month contract inside IR35 paying up to £450 per day, with a strong possibility of converting into a permanent role.

Key Responsibilities

Conduct qualitative research including interviews, contextual inquiry and usability testing
Apply frameworks such as Jobs to Be Done and design thinking
Map end to end customer journeys across complex platforms
Identify friction across digital and operational workflows
Use AI tools to support research synthesis, insight clustering and analysis
Validate AI enabled product features and user trust in AI driven experiences
Collaborate closely with Product, Design, Data and Engineering teams

Required Experience

3 to 6 years UX Research, Product Research or Service Research experience
Strong qualitative research skills
Experience running end to end research studies
Experience working in agile product teams
Experience with research tools such as UserTesting, Optimal Workshop or Dovetail
Understanding of product analytics and experimentation

Nice to Have

Experience researching marketplace platforms or B2B products
Experience researching AI enabled product features
Experience working on complex digital ecosystems

Location

Manchester
Hybrid working, two days onsite per week

Contract Details

Six month contract initially
Inside IR35
Up to £450 per day

Potential to convert into a permanent role.

Apply

For more information or a confidential discussion please apply and we will be in touch to discuss the role in greatly detail